ตัวอย่าง Resume ทนายความ (Advocate) ฉบับที่ 144
Resume Example Advocate #0144 ประมาณ 1022 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Handle inbound Indirect/Direct Core calls มีประสบการณ์รวมประมาณ 6 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 11 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 6 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง MBA ซึ่งเป็นสิ่งที่ HR สายทนายความ ให้ความสำคัญ
- ประสบการณ์ 11 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 9+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
To obtain a position that will allow me to assist in the growth and revenue of a company with the skills, knowledge, and experiences I have obtained. Consistently achieve goals within an allotted time. Continuously possess, attain, and effectively execute excellent leadership skills and the ability to resolve problems quickly and efficiently, both independently and as part of a team.
Highlights
- Call Center Environment Experience Complex Windows Experience (e.g. Word, Power point, Excel, Access, Outlook, Word Windows Media Player) Internet/Intranet Knowledge, Complex Telecom Product/ Services Knowledge - Complex Computer Systems, Computing Software-Databases Management Acss web, Acss net, Eros, Doorways, Infomanager LPSD), Loan Investor servicer desktop, loan investor servicing answers (LISA), Docline, Fastrieve, Fortracs HE, InforSource, I-vault, Loadicons, RECS, VentureAccess, VLS, RECS, vent Lenderlive Thorough knowledge and experience in: All Chargeback Procedures, First Assist, TSYS, and Visa & MasterCard Regulations, Office Communicator
Experience
Position
- Amazon.com, Inc. - Customer Advocate/Core Burlingame, CA 05/2014 Current Responsibilities
- Handle high volume of inbound customer calls
Handle inbound Indirect/Direct Core calls
- Complete or correct order errors
- Provide high quality customer service on calls that are generally routine and sometimes unique in nature.
- Responsible for conducting Tier 1 trouble shooting when customers require device assistance, Customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handle customer escalations and minimize transfers, Customer Interactions
- Listen and respond appropriately in all customer interactions.
- Manage customer relationships by performing the full range of customer service functions.
- Use common courtesy and discretion to achieve customer loyalty.
- Empathize and acknowledge customer to create trust and partnership.
Position
Customer Solutions Solutions
- Use negotiation and problem solving skills to resolve customer concerns.
- Utilize troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance. Identify and assess customer needs based on interactions.
- Troubleshoot and communicate technical answers clearly and concisely.
- Takes accountability for and resolves all customer issues and follow up when appropriate. for
& Growth / Customer Loyalty & Grow
- Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line).
- Utilize tools and resources on every call to make appropriate recommendations to customers.
- Offer and educate on the benefits of products and services and explains how the recommendations will add value to the customers wireless experience.
- Recognize bells of churn and responds with effective recommendations.
People and Teamwork
- Demonstrates personal commitment to VZW code of conduct and business guidelines in all areas of work.
- Adhere to attendance guidelines to ensure successful contribution to teams goals and performance. Demonstrate personal commitment to work effectively and become a valuable member of the VZW team.
- Flexible and willing to help work on department initiatives as needed
Accenture Contractor Jobs Senior Operations Manager
- Successfully managed the activities of team members in multiple locations.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Recruited, managed and mentor new customer service representatives.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Provided detailed monthly departmental reports and updates to senior management.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively communicated with team members to maintain clearly defined expectations.
Frontier Communications Jr. Tear President Project ManagerTerre Haute, IN 08/2008 - 05/2014
- Report daily, weekly or as needed to Chief Executive Officer on the developmental aspects of the business Customer Service, Multitasking and manage workload Supervise, coach and counsel staff of a maximum of 25 employees Conduct staff meetings, Develop and plan activities to ensure proper completion in a timely manner Accomplish work through the effective management of employees.
- Maintain proper control of payroll and other controllable expenses Adapt and revise weekly schedules Conduct, develop and execute projects as a.
Quality AnalystCity, STATE 07/2011- 07/2013
JP Morgan Chase
- Mortgage Lending, quality analyst, technician, catching any errors, paperwork, quality check. Proven ability to work independently as well as in a team environment Troubleshooting Experience Defusing Irate Customers Customer Complaint Management Customer Interaction Experience with personal computers and software IT services.
- Work closely with Default Business units and external business partners located in multiple geographic locations and with various levels of management.
- Solve Problems at a higher level and exercise authority, within limits, using prudent judgment to ensure that bank policy and profitability are not compromised.
- Ensure business processes are adhering to all corporate, state and regulatory guidelines as well as applicable policies and procedures.
- Work with manager and Quality Analyst II (QAII) staff to develop and facilitate a strong working relationship with business partners through ongoing coordination of operational matters and utilizing effective communication and, when warranted, conflict, and resolution skills. Perform.
JP Morgan Chase Dispute By Phone AdvisorCity, STATE 03/2010 - 07/2011
- Effectively handle customer's dispute related calls by asking probing questions to understand the root cause of the issue and determine the appropriate course of action.
- Interpret and apply Master Card and Visa regulations when charge back rights are available to resolve a customer's disputes.
- Create custom letters of responses to customer's dispute inquiries.
- Compiling and Analyzing data to determine dispute course of action.
- Resolve escalated customer issues with merchants.
- Meet, attain, and maintain departmental standards, goals, and measurements.
Maintenance AdministratorCity, STATE 11/2000 - 09/2009
AT&T
- Perform any number of 67 different tasks in any given day.
Independent worker. / Team work.
Head Group Projects.
- Project Manager Negotiate and process customer service order requests by accessing multiple mechanized systems while speaking with the customer.
Education
- Devry University · Select One: Operations · Management/Technical · Management
- Master of Science: Master of Business (MBA) - Business Management/Finance · BS/MS: Integrated Program
- Franklin University the Allows for completion of Bachelor's Degree while also Completing Masters
- Bachelor of Science: Business Administration/Human Resources
Skills
Operations managementCompensation/benefits administrationStaff developmentCalm under pressureComplex problem solvingComputer-savvySupervision and trainingMeticulousattention to detail.
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Handle inbound Indirect/Direct Core calls ประสบการณ์ 6 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 11 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ