ตัวอย่าง Resume ทนายความ (Advocate) ฉบับที่ 212
Resume Example Advocate #0212 ประมาณ 1074 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Advocate / Maricopa County, Arizona - Avondale, AZ มีประสบการณ์รวมประมาณ 4 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 4 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 4 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 4 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 40+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
In-depth knowledge of taking orders, compute charges, and administer billing or payments. * Hands-on experience in reviewing, updating or making changes to customer accounts. * Track record of listening and responding to customers' needs and concerns. * Able to handle returns and complaints effectively. * Demonstrated ability to record details of client contacts and service history. * Proven ability to determine answers and solutions quickly. * Special talent for handling irate and angry customers. * Proven written and oral communication skills * Proficient in managing business correspondence * Ability to organize personal work priorities* Knowledge of filing and updating records * Ability to work independently and as part of a team* Excellent organizational skills * Expert in handling office equipment* Internet savvy with a proven expertise in using MS Office applications* Excellent customer service orientation * Special talent for researching and analyzing data effectively * Exceptional attention to detail with proven interpersonal skills
Experience
Advocate / Maricopa County, Arizona - Avondale, AZ09/2016 - Current
- Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
- Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow- up with the member
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
CSR II05/2015 - 09/2016
Total System Services, Inc.
- Received an award of excellent customer service Received "Year of service Award" Received 5 year award Received employee of the month twice with Brookdale Senior Living Received "Consultant Sales Award" Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase.
- I was a Top Performer for 2014.
Business Banker09/2013 - 05/2015
Cit Group
- As a Business Banker I provided guidance and assistance to business owners in managing their accounts.
- I manage quality assurance, problem resolution, and a lot of data entry.
- Worked a lot with numbers.
- I am a Peer Coach in which I help train, guide, and motivate new hires.
- Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently.
- Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues.
- Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues.
- Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank.
- Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes.
- Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard.
- Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work.
- Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate.
- Research and resolve complex client's issues by working in partnership with partner groups.
- Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries.
- Support field Business Relationship Managers in the successful servicing of customers.
- Investigate electronic transactions for successful resolution.
- Use multiple systems and internal resources to resolve issues.
- Increase customer satisfaction through excellent communication and follow up.
- Document issues and record resolutions for the firm's system of record.
- Acted independently within policy to assist customers and internal partners and escalate in cases where the policy
- is preventing us from delivering the right client experience.
- Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience.
Life Enrichment Coordinator/Marketing Coordinator03/2004 - 08/2013
Brookdale Senior Living
- Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community.
- Plan monthly calendar for the community.
- Participated in discharge planning with the other members of the management team.
- Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel.
- Provided guidance and acted as a resource to staff on the importance of life enrichment.
- Ensured that programs met all state, federal, local regulations.
- Coordinate quarterly events at the community.
- Developed and maintained contact with community agencies and supervise volunteers.
- Coordinated move-ins and move-outs.
- Coordinated the Welcome Committee.
- Lots of Data Entry through Microsoft Excel and filing.
Education
- Argosy University · Business Administration Human Resources · Paralegal Studies
- Penn Foster University · Paralegal Studies
- Cosmetology College National Beauty College
- High School Diploma: Business and Cosmetology
Skills
Microsoft WordMicrosoft OfficeMicrosoft OutlookMicrosoft Power PointMicrosoft ExcelBusiness and Cosmetologyadding machinesBalancebillingbondsbudgetBusiness AdministrationcalculatorscashierclericalCoachexcellent communicationConsultantclientcustomer satisfactionexcellent customer serviceData Entrydecision makingdischarge planningemailfilingfinancialfundsHuman ResourcemanagingexchangemailmoneyphotographyPoliciesproblem resolutionprocessespurchasingquality assurancereceiving
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Advocate / Maricopa County, Arizona - Avondale, AZ ประสบการณ์ 4 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 4 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ