ตัวอย่าง Resume ยานยนต์ (Automobile) ฉบับที่ 188
Resume Example Automobile #0188 ประมาณ 1434 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Helen Of Troy Limited - SIU Adjuster ระดับอาวุโส มีประสบการณ์รวมประมาณ 19 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 12 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 19 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง Six Sigma ซึ่งเป็นสิ่งที่ HR สายยานยนต์ ให้ความสำคัญ
- ประสบการณ์ 12 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 11+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Claim Team Manager adept at training and leading team members to handle quality claims investigations. Fastidious and hardworking with good relationship-building, problem-solving and multitasking abilities. Success optimizing team processes and increasing effectiveness with a hands-on and flexible style.
Experience
Position
- designation - completed 6 of
PositionDallas, Texas. 2000
- Arthur J Gallagher & Co. - Express Claim Team Manager Nashville, TN 09/2019 Current
- Supervises day-to-day operations for claims staff by managing priorities, coaching employees in reviewing, investigating, and settling claims with quality based on policy and jurisdictional guidelines.
- Support training and development of new associates and coordinate their development in learning culture and claim handling industry.
- Foster diversity and inclusive environment which provides area that allows everyone to flourish which creates high performing segment.
- Prepares and distribute management reports - documenting team performance and identifying trends to address areas of opportunity with continuous growth mindset. Monitors and evaluates authority limits, claim reserves, settlement payments that are above associates' authority.
- Segment champion for mid-cycle and end of year consensus building for consistency in associate ratings throughout multiple locations; business continuity champion for section - worked with various locations to create, test, and maintain appropriate processes and procedures for various disruptions in hub locations to be able to continue business; Working with Consultant, NH DOI on improvement in implementing and evaluating state statue requirements.
- Leads and actively contribute innovation solutions, critical thinking to work toward claim resolution.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
Helen Of Troy Limited - SIU AdjusterSeattle, WA. 08/2018 - 09/2019
- Worked with company defense attorneys and consultants to provide best defense to protect customers and to aid in reduction of overpayment of claims.
- Balanced conflict resolution and problem to obtain necessary information to move cases towards conclusion in timely, efficient manner.
- Analyzed information gathered by investigations to report findings and recommendations.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established productive working relationships with public officials and law enforcement officers.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
Banner Health Fire Claim SpecialistSun City, AZ 04/2013 - 08/2018
- Investigate, analyze, and negotiate, both Catastrophe and Non-Catastrophe in-office
- claims for specialty unit: Boat, Commercial, Farm and Ranch Fire claims and mortgage foreclosure claims.
- Provided necessary feedback and made appropriate recommendations for changing in staffing based on performance of firms and results.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigation and report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Maintained claims data in Claim system.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Warranty Claim Manager
Nana Regional Corporation
- Bethesda, MD. 03/2010 03/2013
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Researched claims and incident information to deliver solutions and resolve problems. Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified accuracy of service providers records to maintain accuracy of records database.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
Consumer Relations RepresentativeSitka, AK 10/2009 - 03/2010
Nana Regional Corporation
- Responsible for resolving escalated customer complaints to completed resolution.
- Managing case load of 60+ files with continued customer interaction. Retention of customers for returned purchase of extended warranty contracts.
- Manage and maintain goals set by management (AHT, not ready time, QOS, QA).
9Round Fitness Claims Adjuster
- Appleton, WI 05/2008 01/2009
- Responsible for settlement of first and third party claims.
- Completed claims investigations to determine liability.
Processed Total Loss, Comprehensive, Collision Claims.
- Provided customer service for inbound calls, answering customer inquiries, solving
- problems, and providing new product information.
- Developed and rolled out new policies.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Supervisor
Wolters Kluwer
- Worked closely with company executives to identify new business opportunities and
- routinely participated in sales process.
Managed Rural Area Unit, Subrogation and Total Loss and Theft Claims.
- Responsible for collecting Data and responding to DOI complaints.
- Hired and continued training in areas for improvements, maintained subrogation unit, total loss, and theft for remote areas that had little to no area adjusters. Customer escalated calls, verified payments, and denials, conducted re-inspections of estimates and work with management staff and wrote estimates for Total Loss and Drive-in (Preferred Shops).
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Consistently met quarterly sales goals and increased customer retention rate year over-year
- Maintained compliance with company policies, objectives and communication goals Evaluated employee performance and coached and trained to improve weak areas
SupervisorCity, STATE 05/2004 - 02/2007
GEICO, Government Employees Insurance
- Refresher training for seasoned agents, changes in process on handling various endorsements or underwriting changes to assist in managing varying levels of risk. Development for agents in area (career and current areas of opportunity). Monitor, coach and re-train areas for areas of improvement. Motivate agents to continue to provide service expected.
- Manage reports, presentations regarding team performance, execute plan of action.
- Projects based on Lean Six Sigma to improve efficiencies in focused areas. Introduced team contests and goals to enhance productivity and improve employee morale
- Maintained compliance with company policies, objectives and communication goals Evaluated employee performance and coached and trained to improve weak areas Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Revitalized operational structures and procedures to successfully control turnover and
- waste, enhance output and boost overall quality
Customer Service TrainerCity, STATE 10/2001 - 05/2004
GEICO, Government Employees Insurance
- Trained entry level customer service associates on systems and policies and procedures of position.
- Refresher training for seasoned agents, changes in process on handling various endorsements or underwriting changes to assist in managing varying levels of risk.
- Assistance with training manual updates and re-writes.
- Various Projects assigned from manager/director.
- Monitor and coach in Transition area / assist with companywide QA monitoring. Facilitated inter-departmental communication to effectively provide customer support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided back up for customer service managers. Increased efficiency and team productivity by promoting operational best practices. Trained new personnel regarding company operations, policies and services. Followed-through on all inter-departmental attrition to increase employee retention rates.
- Trained staff on operating procedures and company services.
- GEICO, Government Employees Insurance - Customer Service Representative City, STATE 06/2000- 10/2001
- Assist customer with endorsements on policies, reissue & reinstate policies.
- Payments, up sell added products.
- Assist with online customer service support.
- Work closely with underwriting department to evaluate risk.
- Maintained customer satisfaction with forward-thinking strategies focused on
- addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on
- addressing customer needs and resolving concerns Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Licenses, All Lines Adjuster License Texas - Resident, several non-resident licenses
Education
- Amberton University
- Bachelor of Science: Human Relations & Business
Skills
Claims expertiseInvestigation oversightData AnalyticsProject managementBusiness acumenFraud investigationTraining skillsCustomer expectations managementClaims analysisPlanning and OrganizationInsurance policy review
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Helen Of Troy Limited - SIU Adjuster ประสบการณ์ 19 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 12 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ