ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 99
Resume Example BPO #0099 ประมาณ 1047 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง MANAGER BILLING ASSURANCE OPERATIONS / Altice Usa Inc. | New York, NY ระดับอาวุโส มีประสบการณ์รวมประมาณ 5 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 6 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 5 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 6 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
SKILLS O Jessica Claire Seasoned Manager Billing Assurance Operations at Altice USA with solid communication, interpersonal and customer service skills. Motivated leader with strong organizational and prioritization abilities who consistently is able to meet deadlines and KPIs. Eager to enhance company's operations by applying knowledge of the field, interpersonal skills and problem solving abilities. Skilled in Sales, Communication, Team Building, Customer support and billing. Proactive and hardworking collaborator focused on quality and efficiency. Microsoft Office 365 Windows OS Mac OSX Data Analysis Customer Experience Deescalation/Resolution Goal Setting KPIs (NPS, CSAT, CES, FCR) SLAS (Service level agreements) Quality Assurance Financial Resource Management Customer Billing Staff Training ACHIEVEMENTS AND O HONORS Staff Recruitment and Hiring Risk and Compliance Alpha Phi Sigma national criminal justice honor society Golden Key international honor society Collections Experience
Experience
MANAGER BILLING ASSURANCE OPERATIONS / Altice Usa Inc. | New York, NY07/2022 - CURRENT
- Develop and implement quality control processes to ensure proper logic and account fix methods are in place to enforce established rules for ~200 100% Order Quality Reports
- Analyzes, develops, and ensures proper fix methods to support customer provisioning failure exceptions via Tibco exception handling application
- Responsible for servicing and handling of inquiries regarding equipment in relation to residential/ commercial bulk accounts according to contract terms
- Performs forecasting activities associated with work performed by the outsource vendors and uses this information to provide expected headcount levels in accordance with contract terms
- Manages workflow and staffing levels to ensure all departmental SLAs are met
- Provides operational guidance and direction to ensure the timely implementation of policies and procedures for all work tasks
- Facilitates the training, monitoring, coaching, and evaluation of employees
- Provides support in the areas of business planning/budget preparation, reporting and forecasting Works in conjunction with Director in the development and implementation of new and existing customer and business support systems
- Provides analytical insight to and consultative support to the local area(s) including Network Management, Logistics, Sales, Field Service, Customer Service and Product to optimize operational results
- Responsible for performing all administrative tasks through use of appropriate company documentation and ensuring it is completed in a thorough and accurate manner
- Responsible for informing other functional areas of any and all issues that may extend beyond the incumbent's current knowledge, skill level, or area of responsibility
- Responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis
- Responsible for performing all work-related tasks in a manner that is in compliance with all Altice USA policies and procedures
- Performs such duties as the position's area Director may deem necessary.
Ralph Lauren | Naples, FL
SLOERVISOR BPO CUSTOMER CARE
- Monitors vendor performance standards and service levels for compliance
Position11/2021 - 07/2022
- Analyzes trends and develops and communicates action plans regarding improvements related to performance metrics and the customer experience
- Leads regular meetings with vendor management to improve performance and provide training on new initiatives
- Collaboration and communication across multiple departments, within Altice and external partners including but not limited to Product, Sales, Learning and Development, Quality, Readiness and other supporting units to ensure uniformity and effective direction of operational initiatives and a consistent customer experience
- Assist in development of procedures and processes to ensure agent understanding and execution Work directly with vendor management to address areas of opportunity
- Maintain high levels of communication with vendor management, supporting departments and leadership team.
CCOLECTIONS COORDINATOR / Altice USA/Lightpath | City, STATE07/2019 - 11/2021
- Contacts customers through inbound and outbound telephone calls to collect all debt prior to and throughout the life cycle of the accounts
- Provides specific account information to Sales team as it relates to accounts flagged as Fraud or non- serviceable to determine whether or not account is eligible for sale/service
- Responds to inquiries from internal departments or customers regarding billing & collections processes and account transactions such as install fees, late fees, credits, and equipment charges/disputes Reviews, researches and resolves customer accounts that are deemed as outliers on exception reporting and adjusts accounts in accordance to the standards provided by leadership to ensure accurate billing and adherence to collections timelines
- Processes and documents credit cards and checks by phone payments when applicable, ensuring compliance with PCI (Payment Card Industry) standards
- Performs administrative tasks relating to the collection of outstanding dues by ensuring documentation is complete and accurate
- Assist field collection team with updating customer accounts and making sure past balances are cleared When engaging with customers, informs other departments of all issues that may extend beyond the purview of the position to ensure complete customer satisfaction
- Perform customer Id verification task by checking the internal tools and the credit bureau system Handle Altice mobile accounts, non-pay customers and potential fraud accounts
- Perform KIQ verification, bankruptcy claims specialty Lightpath / Suddenlink accounts with internal tools. OLOTBOUND TELEMARKETING SALES REPRESENTATIVE
Altice USA | City, STATE06/2018 - 07/2019
- . Make outbound calls to non-subscribers with promotions and new offers and convince them to purchase optimum service
- Support sales strategies in partnership with the management for the benefit and growth of the business Help out on the Inbound sales department queue when there is an overload of calls
- Establish and maintain current client and potential client relationships, demonstrating the organization's culture statement through actions
- Identify and resolve client concerns
- Communicate new product and service opportunities, special developments, information, or feedback gathered from Optimum clients
- Follow up on new leads and referrals resulting from field activity and professionally responds to email and other inquiries, educating clients on various product options.
DEOARTMENT MANAGER / McDonald's | City, STATE04/2016 - 06/2018
- Ensure top quality service provision via consistent supervision of team members
- Oversee activities in the kitchen to ensure top quality foods are prepared
- Schedule, train, and hire personnel for food service
- Oversee complete cleanliness and tidiness of the outlet
- Listen to clients in the event they have one complaint or the other regarding quality-of-service delivery
- and quickly resolve any complaint or issue related to food quality
- Ensure there is adequate stock of supplies and also consistently maintain inventory
- Manage cash registers professionally
Education
- B.S. Degree | Law Enforcement Technology
- Farmingdale State College, Farmingdale, NY
- A. Degree | Criminal Justice
- Suffolk County Community College, Selden, NY
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง MANAGER BILLING ASSURANCE OPERATIONS / Altice Usa Inc. | New York, NY ประสบการณ์ 5 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 6 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ