ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 118

Professional Summary

Jessica Claire Client-focused, Client Service Associate offering four years of experience managing key accounts to deliver superior service. Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS O Customer Relations Sales processes Sales proficiency Business Development Relationship building and retention Direct sales Retail store support Sales operation Strategic sales knowledge - Order fulfillment Sales expertise Report preparation Complaint resolution Time management Sales Reporting Product and service sales Training Program Design Team Exercises Course Materials Development Brand-building strategies Rapport and relationship building Role Playing WORK HISTORY Ò LEAD TRAINER Mosaic | Hartford, CT 03/2022 to CURRENT Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom. Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data. Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency by 80%. Translated job requirements into training to groom 25 employees for next step in career path. Monitored training effectiveness through observation and metrics analysis. Motivated 75 trainees and associates by demonstrating positive attitude to improve productivity. Teamed with 25 managers to brainstorm ways to enhance and improve training effectiveness. Coordinated training for new hires to impart information about company policies, requirements and performance strategies. Arranged meeting spaces and supporting materials for each class. - Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses. Developed and implemented lesson plans and teaching aids such as reference materials and videos. Mentored new hires, resulting in stronger staff development and increased productivity. - Assessed student needs to develop effective training plans. CLOENT SERVICE COORDINATOR Thrivent Financial For Lutherans | Miami, FL 12/2020 to 01/2022 Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking. Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty. Connected with clients through consultative sales strategies to understand and address requirements. Coordinated with operations staff to resolve service problems and boost client satisfaction. Educated clients on account services and resolved client inquiries regarding statement information and account balances. SECIOR SALES REPRESENTATIVE Axiall | Longview, WA 06/2020 to 12/2021 Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Upsold complementary products to customers through persuasive marketing techniques. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Increased customer satisfaction ratings by successfully resolving challenges. - Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. CLOTOMER SATISFACTION MANAGER Moog Inc. | Chatsworth, CA 01/2019 to 05/2021 Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Education

• Western Carolina University, Cullowhee, NC · AsCociate of Arts | Business Administration
• Isothermal Community College, Spindale, NC