ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 169
Resume Example BPO #0169 ประมาณ 2910 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Medical Records Retrieval Clerk-PRN มีประสบการณ์รวมประมาณ 10 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 12 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 10 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 12 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 23+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
A dependable leader with a 10+ year track record of success in document management, I am focused on delivering exceptional results through strong time management, communication and team work abilities. An organized and motivated employee eager to apply time management and organizational skills in various environments, I am seeking entry-level opportunities to expand skills while facilitating company growth. A medical records clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines, my strengths include coding, file management and inventory control. With these skills, I am confident I can make a positive contribution to any organization.
Experience
Medical Records Retrieval Clerk-PRN03/2022 - Current
The Millennium Group
- Collects prepared medical records/documents for courier collection
- Retrieves point of care records of discharged patients from assigned patient care areas
- Completes Scan Alert and posts to charts for records retrieved at the point of care
- 90% Document/Record preparation and delivery
- Prepares collected medical records/documents for courier collection
- Measures and records number of inches collected utilizing reporting tool
- Places batches in appropriate collection bin/bag and secures with locking tags or lock
- Delivers bin/bag to designed area for courier collection
- Transports empty bin/ bag left by courier to assigned area
- 5% Assists internal and external customers as needed
- Interacts with clinical areas to retrieve point of care documents and records of discharged patients
- Interacts with hospital staff in courier collection areas.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- I have been delegated additional responsibilities in working with the document processing team by providing my assistance in reviewing and indexing reports to patients medical records to a digital platform that Texas Health Resource uses within their medical system.
Final Documents Specialist06/2021 - 11/2022
Wts International, Inc.
- Working from an assigned Service Level Agreement report from multi investors, in multiple states, in order to clear out outstanding documents post closing
- My job is designed to contact title companies via email or phone to request final documents that have not been mailed in to the custodian to the servicing loan investor in a timely manner (ie: 30, 60, 90, or 120 days post closing) - The more detailed aspect of my jobs responsibilities are to monitor and track all communications provided by the title companies, investors and my leadership team in reference to my SLA report
- On occasion my responsibility will consist of ordering court certified documents from the respective states county clerks offices
- This will ultimately satisfy the investors request for any outstanding documents on a borrowers closed loan
- After coming from a leadership role, I have been utilizing my knowledge to assist others with answers to their process, providing minimal training in order for team members to be able to move around the processes comfortably and reassure them that they can complete their tasks with all working tools necessary
- I utilize trackers and web based applications in order to maintain my SLA in accordance to the production goals given to us as a team
- Data entry of specific borrower information that is updated daily in reference to the status of the document (s) requested.
Collateral Inventory Manager / Truelieve - Winter Haven, FL04/2020 - 06/2021
- Managing a team of 16 employees to operate and facilitate duties pertinent to the mortgage business
- Receive all incoming mail, process for assignment to the Post Closing team for a complete preparation process
- Overseeing the document imaging team with the imaging process ensuring efficiency in a timely manner in processing time sensitive loan documentation
- Maintain updated and accurate records of document inventory, including transfers and document purging counts
- Purge reports generated weekly to maintain the volume to a minimum and to ensure that all loans are attainable at any given time by any requestor
- Ensure that file requests are monitored frequently through the shared mailbox and that they are delivered in a timely manner
- Tracking requests on a log and providing a cover sheet to each request with tracking information of the requestor
- Scheduling preventive maintenance for equipment that is used to maintain our processes
- Monitor daily reporting for any loan discrepancies and rectifying the matter with a sense of urgency
- Direct report to my VP for escalations and problem resolution on processes and employee relations.
Document Scanning and Imaging Manager09/2016 - 04/2020
Grimmway Farms
- Document Imaging solutions manager leading projects locally and regionally.
- Providing scanning and imaging services for clients seeking to convert their documents to a digital format.
- I also lead the DFW area sites in providing client support services such as inbound/outbound mail, print/copy, concierge, receptionist, process management, and employee training and coverage support services.
- Production and Leadership experience.
- IBML Image Trac 6400 and most Canon Desktop scanners, Canon DR-6030C.
- Led and motivated 20 employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Worked closely with site manager to maintain day-to-day operations.
Mail Services Supervisor Wellpath - Monroe, LA05/2018 - 08/2019
- Site supervisor of Mail Services at UT Southwestern for ARO, an innovative managed and on-site services firm with more than twenty-five years of experience in a wide range of industries. We are passionately committed to helping our clients advance their futures, delivering the specialized services and support they need to meet their goals for continuous improvement.
- Designed to match the findings of our thorough upfront analysis, our customized workplace and workspace solutions cover print and document management, mail center, front of office, conference room services, and beyond.
- The Mail Delivery Supervisor aide's area managers, account managers and team members in delivering an elevated customer experience in line with established customer expectations.
- Process improvements, quality checks and control on outbound mail metering, facilitate fleet vehicle maintenance requests.
- Addressed areas that needed improvement and observed team's performance.
- Delivered exceptional customer service and handled inquiries and complaints.
- Aided onboarding team members with one-on-one training sessions.
- Supervised team of 15 employees and delegated duties and responsibilities to each member.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded company productivity standards on consistent basis.
Floating Manager09/2016 - 05/2018
Nfi Industries
- I came onboard as a floating manager, managing staffing and HR related matters for the area sites that
- ARO currently had contracts with
- Below were services that I had to manage throughout my city travels
Position
Enterprise Services:
- Managed Print Services- ARO offers rare visibility into your managed print services, using cloud-based technologies that allow you to track your entire print output fleet using real-time data
- Our flexible approach ensures that you get the equipment and support what the client needs, without relinquishing their ownership of the process
- Fleet Management and First Responder Services- ARO provides corporate fleet management for our client's MFD's, MFP's, printers, and other office technology
- Our clients gain maximized ROI through
- ARO's proactive placement applications based upon workspace, volume, and user requirements
- ARO's on-site Rapid Response services addresses support requests in minutes, not hours-effectively clearing a majority of all service needs instantaneously
- For service requirements beyond this, ARO manages the calls to dispatch technicians, monitors response time, and tracks all aspects until the device is returned to service
- Helpdesk- With ARO managing your helpdesk services, I can provide customers with the high level of support necessary for your ongoing success-while avoiding costly infrastructure measures and training time
- I would deliver the expert staff and cutting-edge technology to solve problems
- Records Management- Well executed records management can be the difference between efficiency and waste- and contribute to overall lower risk
- Print and Imaging Management- With both on-site production print centers and off-site capabilities, we can take on everything from a basic quick-print center to a full-fledge print program
- Our upfront analysis allows us to deliver the right blend of production print, walk-up convenience for end users, and off-site resources by expertly addressing security, workflow management, and the full range of delivery options.
Receive Clerk / Healthcare Network of Southwest Florida - Immokalee, FL08/2015 - 09/2016
- Inbound receiving of all freight trucks, place trailers to respective dock doors, process freight through the facility, manage and maintain accountability of unit counts being processed
- Kept record of empty trailers, submit carrier requests for pickup, signing, imaging, scanning and archiving of Bill
- of Lading for carriers to process their billing according to units received and processed through our facility.
- Assisted with unloading of trailers as a certified lift driver.
- Worked with teams to unload pallets onto the line for distribution throughout the facility.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Copied, scanned and filed documents to maintain office records.
- Managing 30+associates per shift daily.
Site Manager10/2013 - 07/2015
Tapestry, Inc.
- I'm responsible for effective management, administration, and control of business functions within a BPO site.
- At this client site, CBPS performs Accounts Payable management functions as a strategic on-site vendor.
- The Manager will be responsible for the overall management of the account from, but not limited to serving as the point of contact for CBPS to clients, internal Canon management and assigning work, coaching/training/mentoring on site employees.
- As Site Manager I oversee the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services. Additional Responsibilities include:
- Managing budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
- Managing status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
- Functions as a liaison between the client and Canon Business Process Services
- Prioritize and schedules all work including overflow work to backup facility.
- Ensures proper maintenance and usage of all equipment and supplies.
- Managing staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary
- on a timely basis and in accordance with Company policy; evaluating performance; providing training and
- development opportunities; coach and counsel staff.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Interviewed and hired qualified candidates to fill open staff positions.
Production Lead Person08/2012 - 09/2013
Spencer Gifts, Llc
- I lead the production on document management, scanning, imaging, archiving and storage for First Coast Service
Options.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored document scanning processes to understand company procedures.
Medical Records Clerk07/2011 - 08/2012
- Manually purging medical records for such hospitals as SETON, Brackenridge, ADMC and other contracted
- hospitals with Docudata in the Texas region
- Medical records would be extracted from their files, uploaded and scanned into a depository for the hospital to view in their systems.
Education
- Diploma: Medical Billing And ICD 9 Coding
- Everest College - Dallas, TX
- High School Diploma
- Andress High School - El Paso, TX
Skills
Medicaid billingMedical Records ManagementBusiness process outsourcingManagementAdministrative dutiesDocument ScanningDocument ControlDocument InventoryProductionManagerScanning Medical RecordsScanning Mortgage LoansMicrosoft OfficeDocument ManagementContract ManagementProject LeadershipMedical CollectionMedical BillingDatabasesMicrosoft SharePointMedical CodingProcess ManagementProcess Improvement
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Medical Records Retrieval Clerk-PRN ประสบการณ์ 10 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 12 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ