ตัวอย่าง Resume นักวิเคราะห์ธุรกิจ (Business Analyst) ฉบับที่ 100

Professional Summary

Real Page, San Francisco, CA Business Analyst Dec 2014-Present Real Page is a real estate software company which creates mobile apps for the apartment industry. The mobile apps are targeted at maintenance technicians and leasing office to manage service requests, screen rental applications and for purchasing materials from hardware stores. Responsibilities: - Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes. - Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them. Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specification. Identified Use Cases from the requirements and documented the processes using UML. Diagrams - Analyzed claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and assisted in Claims Management. Communicate with design, development and test team using MS exchange Messaging and Defect Tracking System. Supported the QA team in ensuring quality. Used MS Project to manage schedules, deadlines and resources, and collaborate on the project. Tools: MS EXCEL, MS Visio & JAMA Contour. Artifact lighthouse, MS Project, Mantis