ตัวอย่าง Resume นักวิเคราะห์ธุรกิจ (Business Analyst) ฉบับที่ 208

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Highlights

• Workflow design, Enterprise Connect, Records Management, Visio, requirements gathering and documentation, system troubleshooting, correspondence tracking

Experience

Education

• OpenText CS10 Consultant Certification · Produced test strategy document for new system deployment. · Document focused on full regression testing, Livelink functionality, records management, and requirements-based use cases. · Business Analyst · Reconciled issues with custom screens for adding folders, documents, and workflows. · Assisted end users with Livelink Explorer issues. · Provide additional help desk support to end users. · Business Analyst · 01/2008 - Present · Facilitate requirements discussions for enhancements to current BLUE invoicing system. Manage design and implementation of previous system enhancements to include system testing, UAT, end user documentation, and training. · Expert in managing nuances of BLUE invoicing system to include troubleshooting workflow issues, assisting Contracting Officer's Representative (CORs) with locating and inputting financial data, editing workflow forms, managing permission matters, and assisting financial analysts with Reassignments reassignments and contract/vendor table - Provide additional support to COR ree updates. · to CORS regarding contract invoicing statistics used for monthly Performance Plan and Report (PPR) meetings. · Assist with procuring invoice documentation for various audits. · Work closely with Fiscal Operations Division Chief to expedite processing of invoice payments in accordance with Prompt Pay guidelines. · Worked closely with Fiscal Operations Division Chief in creating BLUE invoicing documentation used for financial training class created as a directive from OBO Director. · The class will ultimately be taught to more than 300 end users within the bureau. · Also, provided assistance during BLUE invoicing portion of classes already taught. · Provide additional help desk support to end users for BLUE invoicing system to include new COR delegation BLUE overview, assisting with partial payments and disapprovals of BLUE assignments, correcting errors made during creation of BLUE workflow (incorrect invoice, contract or dollar amounts), and stopping/archiving payments paid outside of BLUE invoicing system. · Exceptional rapport established with various BLUE end users to include financial analysts, CORS (bureau wide), and certifying officers. · Creates new users and user groups, and applies permissions per CIS Model. · Business Analyst · Created requirements and design documents for suspense tracking system enhancements. · Generated test documents and performed testing for system upgrades. · Created end user documentation and conducted end user training. · Nbc Universal - Business Analyst · Provided technical support to end users of document management system. · Planned and tested new releases. · Led design meetings to gather and consult the client on requirements for system modifications and new releases. · Responsible for all documentation and training. · Business Analyst · Provided technical support to more than 23,000 end users. · Tested new releases that included system upgrades, enhancements, and software fixes. · Implemented information retention policy official record types for records management module. · Served as the course instructor. · Nbc Universal - System Modernization · 01/2002 - Present · Solicitation # SAQMMA16R0217 - Technical Proposal C.6 Senior Business Analyst Jessica Claire Clearance / Issuing Agency Top Secret / DOD CAF Summary Ms. · business process analysis, workflow design, system administration, and process automation, primarily in federal agencies. · Claire has more than 13 years' experience in document management, records management · This experience includes facilitating meetings with subject matter experts, managers and executives. · Additionally, responsible for reviewing, modifying and recommending business requirements applied to Livelink and BLUE systems and working closely with technical team to test, record and track issues and impletement any needed changes. · Providing direct support to users to gather data on business requirements based on the issues and challenges facing the organization. · Specific relevant experience includes: Enhancement of Existing Systems At DoS OBO, facilitated requirements discussions for BLUE invoicing system enhancements including user interface changes, improved workflow logic and workflow management tools. · Additionally, managed design and implementation for BLUE invoicing system enhancements to include include system testing, conducting UAT, creating end user documentation, and delivering end user trainin training. · At Air Force, Office of Special Investigation, gathered requirements and created design documents for suspense tracking system enhancements; responsible for delivering end user training. · At Capital One, assisted in implementing their information retention policy official record types for records management module. · Additionally · Additionally, served as lead end user training instructor. · Operations and Maintenance At OBO, worked closely with the client and database administrator to keep the system running effortlessly and completing system upgrades successfully and on time. · Provided ongoing end user support, including troubleshooting workflow issues, assisting CORS with locating and inputting financial data, editing workflow forms, managing permission matters, and assisting financial analysts with reassignments and contract/vendor table updates. · Provided additional support to end users regarding acquiring contract-specific data, procuring documentation for audits and one-on-one training requests. · Nbc Universal - Business Analyst · Provided training to all new end users. · Developed and revised course material and documentation. · Managed users, permissions, and documents in all workspace structure. · Provided help desk support. · Nbc Universal - Instructor Relations Coordinator · Managed contracts for 150+ instructors and communicated with clients on issues and course needs. · Nbc Universal - Legislative Assistant · Tracked various legislative and regulatory issues throughout federal and state legislative sessions. Researched and presented industry data to federal and state government affairs. · Nbc Universal - Regional Manager · Scheduled and coordinated presentations for 370 healthcare member institutions. · Use or disclosure of information contained on this page is July 13, 2016.

Skills