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ตัวอย่าง Resume นักวิเคราะห์ธุรกิจ (Business Analyst) ฉบับที่ 213

Resume Example Business Analyst #0213 ประมาณ 2541 คำ

เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Business Analyst ระดับมืออาชีพ มีประสบการณ์รวมประมาณ 7 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้

จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 10 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ

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เนื้อหาในเรซูเม่ฉบับนี้

JESSICA CLAIRE
Business Analyst
Montgomery Street, San Francisco, CA 94105 (555) 432-1000 - [email]

Professional Summary

Dynamic professional with 7 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals. Seeking opportunity to expand my knowledge and skill set with current trend.

Highlights

  • - As part of Quality Innovative Session, proposed and implemented solution for "Statement Suppression" that started saving thousands of dollars every year for the client. - Nominated for CIO award for year 2012 - Coveted with the Best overall project portfolio CIO award by SunTrust Bank's CIO for the year 2010 under the large project category. - Coveted with award for my session on BTS Repair Tool by IBM. - Received appreciations from the client for developing BTS Repair tool and automating the process of cleanup of BTS Repository. - Coveted with the "Top Production Support" portfolio CIO award by SunTrust Bank's CIO for two consecutive years in 2009. - Awarded for session on XPTR reporting tool.

Experience

Business Analyst
Galaxy Solutions - Lincoln
  • Deposit Risk Engine TOP project has been introduced because of FED requirements to show customers, their transactions in the order they have been posted.
  • This would require almost all Deposits (DDA) application changes to accept the transactions along with the timestamp, make sure, the cut off time is taken into consideration, time offset is taken care of along with different reports that is being used by different stakeholders.
  • DRE is the engine that will be replacing D.A.V.E to address current constraints of the tool in placing HOLDS and to provide it real time decision power to inform customers in real time along with additional notification options.
  • Working as liaison between business stakeholders and Tech team to convert project scope into BUSRs and SYSRS. - Currently working with Cross Stream BA and different business partners to identify solution options, and then feasibility and most viable solution.
  • Work with Project Manager and Tech Leads to define the scope of the project.
  • Gathering functional and non-functional requirements, Identify solution options, viable solutions and best solution possible in line with SMART objective.
  • Develop BUSRS and SYSRS for tech team.
  • Identify gaps and risks of modifying the processing of transactions the way they are taking place today Develop
  • requirements for different types of statement redesign such as Fiche, Summary, AS14, XNET version, OLB statements, Snapshot.
  • Responsible for creating test cases for Testing team.
  • Leading the calls with Tech teams and Lead Bas to understand and clarify requirements related questions. Environment: HP ALM, Endevor, SQL Server 2012, SSRS, SSMS, File Manager, XPTR/XNET, MS Visio, MS Office suite, Sharepoint, Metavante Custom Statement Formatter (CSF), FIS CSF.
Business Analyst09/2014 - 06/2015
Galaxy Solutions - Louisville
  • One of the top most causes of client calls and complaints was the lack of transaction information.
  • This project was introduced because of guidance from CFPB on similar issues related to various monetary transactions associated to customers' accounts.
  • Collaborated with various teams such as CLP, OLB, Deposits, Online Banking teams to scope the proposed project assisted with the creation of Business Opportunity Summary (BOS) Planned the overall requirements gathering strategy with PM and conducted with Stakeholders being impacted.
  • Gathered functional and non-functional requirements in line with SMART objective and also relevant documents and made it available for everyone on SharePoint.
  • Develop BUSRs and SYSRS for tech teams and assisted testing teams in reviewing Test Plans and test cases.
  • Worked with Dev team to create requirements around different transactions such as OD Fee, Returned Item Fee
  • Check Acknowledgement details, MCC and their details, various HOLDS Created required Context diagrams and also decomposed bigger process into smaller ones to be easy to understand and implement.
  • Identify gaps and risks of modifying the processing of transactions the way they are taking place today Worked with Online team to display as much info to customers around their transactions.
  • Performed Data mapping and reviewed TDD to ensure requirement coverage.
  • Assisted Testing team in reviewing their Test Plans and Test cases.
  • Leading the calls with Tech teams and Lead Bas to understand and clarify requirements related questions.
  • Environment: HP ALM, Endevor, SQL Server 2012, SSRS, SSMS, File Manager, XPTR/XNET, MS Visio, MS Office suite, SharePoint.
Business Analyst / Gallagher - Chicago, IL, US10/2013 - 10/2014
  • Project - Anti-Zeus Combat Deposit Fraud - Release 1(July'14) and Release 2(Nov'14) This project came in as part of Fraud Control.
  • Due to Frauds related to check transactions, bank was losing a good amount of money.
  • It was also adversely impacting clients experience with respect to funds being available to them lately and in some cases funds getting swapped from their accounts through Check, ATM and Deposit transactions.
  • Worked closely with Compliance team, DIME team and various channels to understand the type of data and the integration being done currently.
  • Understanding of existing process of processing Checks and HOLDS on customer accounts.
  • Scoped the business requirement with different stakeholders.
  • Understand the functioning of D.A.V.E engine (using NorKom tool) and the integration efforts with data from
  • ATM and Deposits along with other sources such as CPCS, T3K, Mortgage, EWS, CIS, OBIQ, Teller, Online Channels (Mobile and Cash Manager).
  • Provided different solutions and the best viable solution to prevent ATM skimming and better processing of HOLDS.
  • Deliver new and complex high quality solutions to automate the addition and removal of HOLDS from accounts keeping in mind about customers' impact and minimizing it.
  • Translated customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing, and implementation.
  • Responsible for driving the project within stringent timeframe as it was a Compliance issue along with reporting to multiple stakeholders.
  • Lead the efforts including programming and testing for production defect fixes that culminate in client acceptance of the results.
  • Utilize in-depth knowledge of functional and Technical experience in Mainframes, ETL tools like Ab-Initio and MSBI along with other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
  • Environment: MS Visio, HP ALM, Sharepoint, MS Excel, MS Word, Ab-Initio, SSMS, SSRS, CICS, JCL, VSAM, DB2, CA-Easytrieve Plus, CA-7, Endevor, File Manager, SPUFI.
Business Analyst / Gallagher - Syracuse, NY02/2013 - 03/2014
  • One of the GL accounts was getting out of balance.
  • As part of this project, we had to implement code changes to fix the issue.
  • The issue was caused due to Check Image Fee Waivers being logged to the GL accounts even when we were not waiving off the customers.
  • Worked with GL accounting team to understand different products that were getting logged to particular GL account.
  • Root cause analysis of issue by taking a month's data and setting up test environments.
  • Created adhoc reports to report to higher management.
  • Create new and high quality programs to handle customers' accounts with different Filing codes.
  • Responsible for driving the project from framing the requirements, programming and testing to implementation.
  • Leading the efforts including programming and testing for production defect fixes that culminate in client acceptance of the results.
  • Utilize in-depth knowledge of functional and Technical experience in Mainframes and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer. Environment: COBOL, JCL, VSAM, DB2, SQL Server 2012, SSMS, SSRS, Connect Direct (NDM), CA-Easytrieve Plus, CA-7, Endevor, File Manager, SPUFI
Business Analyst/Onsite Tech Lead / Genesco Inc - New York, NY, US10/2012 - 06/2013
  • Project - Deposits Account Closure (Remediation of CFPB Audit Finding) This was one of the projects brought in due to Audit findings.
  • Some Account Closure transactions were not closing the transactions which had customer impact also.
  • Because of this loophole, fraud risks also prevailed.
  • Worked closely with auditors to understand the requirements.
  • Root cause analysis of issue by using functional and technical knowledge.
  • Identify scope and solutions; create BRD, BRS and SYSRS for Tech teams.
  • Worked closely with Testing Services and Release Testing team on test cases.
  • Regular reporting to higher management as per deadlines lay down by CFPB.
  • Translates customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing, and implementation.
  • Worked with various channels like Xerox and EDW team for appropriate reporting of information.
  • Responsible for driving the project within stringent timeframe along with reporting to multiple stakeholders.
  • Leading the efforts including programming and testing for production defect fixes that culminate in client acceptance of the results.
  • Utilize in-depth knowledge of functional and Technical experience in conjunction with industry and business skills to deliver solutions to the audit groups.
  • Environment: COBOL, CICS, JCL, VSAM, DB2, Connect Direct (NDM), CA-Easytrieve Plus, CA-7, Endevor, File Manager, SPUFI, MS Office suite, SQL Server 2012, SSMS, SSRS.
Programmer Analyst / Accenture Contractor Jobs - El Segundo03/2012 - 10/2012
CA, US
  • Bank would get return mail for statements if the customers address was wrong or customer no longer used to live there.
  • While working as Production Support developer, we came up with a process to stop these mails going in the first place.
  • This was also sent as an innovative idea that would save the client a lot of money every year.
  • Worked with our Print partners SYMCOR (now Xerox) to identify different flags and fields associated with such returned mails.
  • Root cause analysis of Statement programs and identifying different RSK values for different types of statements.
  • Understanding of CSF processing fields, parameters and options.
  • Provided estimated monetary profit associated with this project.
  • Deliver high quality solutions without impacting other types of statements.
  • Translates customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing, and implementation.
  • Responsible for driving the project within stringent timeframe along with reporting to multiple stakeholders.
  • Utilize in-depth knowledge of functional and Technical experience in Mainframes and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer. Environment: COBOL, JCL, VSAM, DB2, Connect Direct (NDM), CA-Easytrieve Plus, CA-7, Endevor, File Manager, SPUFI Team
Technical Lead04/2011 - 02/2012
  • As a Tech Lead, responsible for maintenance and support of software for our IBM US customer SunTrust Bank.
  • Act as an Interpreter between clients and offshore team.
  • Resolving the service requests as per contractual service level agreements between IBM and SunTrust Bank.
  • Deliver new and complex high quality solutions to clients in response to varying business requirements Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing, and implementation.
  • Responsible for maintaining operational health assessment records.
  • Leading the efforts including programming and testing for production defect fixes that culminate in client acceptance of the results.
  • Identify and implement perfective maintenance solutions to: a) Automate manual processes, b) Enhance and maintain code functionality, c) Improve Operational process, d) eliminate redundancies and e) Improve application performance.
  • Utilize in-depth knowledge of functional and Technical experience in Mainframes and other leading-edge products
  • and technology in conjunction with industry and business skills to deliver solutions to customer.
  • Root cause analysis of incidents and defects using Pareto analysis techniques.
  • Continuously monitor and audit to ensure team meets service level agreement goals. Environment: COBOL, CICS, JCL, VSAM, DB2, Connect Direct (NDM), CA-Easytrieve Plus, CA-7, Endevor, File Manager, SPUFI
Application Developer/System Analyst10/2010 - 04/2011
IBM India Pvt. Ltd - City
  • Worked as an Application Developer for Continuous development and Investment projects of our IBM US
  • customer, SunTrust Bank's key financial applications in the Deposits portfolio and also supported the largest project Master Card Project.
  • Responsible for Analysis, design, development, testing and implementation of Business Transaction Services Repair tool.
  • Gathered requirements and wrote specification and functional design documents for enhancements and customization of the BTS Repair tool.
  • Developed and tested the BTS Repair tool to clean up the BTS Repository and Database II tables.
  • Worked with Enterprise Testing Organization team to create test scripts and scenarios for testing.
  • Guide my peers and Coordinate analysis, coding, unit testing and implementation effort that culminates in client acceptance of the results.
  • Provided technical and investigative support for functional users on interfaces, defects, change requests, debugging issues, testing and ad hoc requests.
  • Provided CICS assistance for the setup, testing and debugging of the tool.
  • Provided support and resolution to the peers for issues related to Master Card Implementation.
Environment: z/OS, COBOL, JCL, VSAM, CICS, DB2 / Production Support Developer03/2009 - 11/2010
IBM India Pvt. Ltd - City
  • Production Support Developer with IBM US customer, SunTrust Bank's key financial applications in the Deposits portfolio.
  • Work as an Application developer from offshore to analyze and resolve critical and non-critical production issues as per contractual service level agreements between IBM and SunTrust Bank.
  • Validate design and/or impact analysis and the associated solutions.
  • Guide my peers and Coordinate with them during analysis, coding, unit testing and implementation effort that culminates in client acceptance of the results.
  • Assist other project teams with requirements gathering, incident resolution, impact analysis, regression and functional integration testing of project related changes.
  • Address application specific critical queries related to the functioning of the applications and issues with end user transaction entries.
  • Periodically assess the Operational Health Assessment records of applications.
  • Develop and maintain application disaster recovery or business continuity plans.
  • Develop and maintain critical application support documentation like Playbooks.
  • Participate in the semi-annual disaster recovery exercises.
  • Responsible for effective communication between the project team and the customer.
  • Provide day to day direction to the project team and regular incident and request status to the customer.
  • Report and analyze production incident and service request trends in the applications supported.
  • Identify and implement perfective maintenance solutions to: a) Automate manual processes, b) Enhance and maintain code functionality, c) Improve Operational process, d) Improve GUI, e) eliminate redundancies and f) Improve application performance.
  • Perform root cause analysis of incidents and defects using Pareto analysis techniques to provide proactive solutions to recurring issues.
Environment: z/OS, COBOL, JCL, VSAM, CICS, DB2 Team

Education

  • Bachelor's degree: Electronics Engineering
  • Dr. Babasaheb Ambedkar Marathwada University - Aurangabad, Maharashtra · Microsoft Certified Professional 70-461 - Querying Microsoft SQL Server 2012 · Microsoft Certified Professional 70-462 - Administering Microsoft SQL Server 2012 Databases

Skills

z/OSUNIXCo-Operating SystemEnvironment - MainframesGDESSMSDatabase - VSAMJCLCA-EasyTrieve PlusSQLCICST-SQLSSISSSRSSSASC#MDXSPUFITSOIBM FAHP ALMOmegamonNDM ConnectIBM DebuggerCSF MessengerMS VISIOXPTRXNETCPSM (web version)

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ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Business Analyst ประสบการณ์ 7 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 10 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ

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