Professional Summary
Business Analyst with over 6 years of experience in domains like Retail, Banking and Healthcare, supporting business solution software and analyzing business solutions. Aiming to utilize my skills and analytical ability to achieve organization's goals. Comprehensive knowledge of the Software Development Life Cycle, Agile Scrum and Waterfall, having a a detailed understanding of various phases. Experience in coordinating with Project manager in preparing Project plans, Schedules, Project Estimates, Resource Planning, and Project related reports. Experience in developing and maintaining Agile artifacts including, Epic Stories, User stories, Product backlogs, Sprint backlogs, Burndown Charts, and Burnup Charts. Proficient in working with Stakeholder, Subject Matter Experts (SME) and Development teams to analyze, communicate and validate issues by conducting JAD sessions, Discovery sessions, and Daily Stand-ups Daily Good understanding of the AS-IS and TO-BE business processes. Skilled in documenting BRD, Use Case Specifications, and FRD. Skilled in Business Process Modelling, designing Data Flow Diagrams, UML diagrams like Use Case, Activity, and Swimlane diagrams. Activ - Experienced in designing Wireframes, Prototypes, and application related Reports and Dashboards. Good understanding of Data Mapping, Data Migration, Data conversion and Data integration process. Good knowledge of UAT prerequisite, planning, designing, UAT test cases, documenting defects, and resolving issues. Actively involved in production support and conducting end user training sessions and Deliver techniques. Team player with excellent work prioritization, communication, coordination, documentation, project planning and interpersonal skills.
Experience
Business Analyst /Product Owner Charlottesville, VA 11/2019 - Current
Acosta, Inc.
- Project Description - The Project is to implement Salesforce CRM (Financial Service loud) solution for Mission National Bank Wealth Management, that integrates and replaces its fragmented system of on-premise software.
- Facilitating communication among stakeholders, team members, and the ScrumMaster Creating user stories and prioritize the backlog
- Assist in managing the scrum team and Sprint Planning / execution, working closely with the ScrumMaster
- Communicate with Stakeholders regarding the Product roadmap, timelines, and status of requests
- Working with Scrum Master and Product owner to ensure consistency in deployment
Business AnalystChula Vista, CA 09/2018 - 11/2019
Acosta, Inc.
- Project Description - This Project was a enhancement in Cigna Mobile application for Home Delivery Pharmacy, Drug Search, and Health Care Professional Directory features.
- Worked on Agile Scrum methodology to complete sprints and working on tasks including Daily standup and reporting.
Conducted Discovery sessions with Product Owner and Stakeholders.
- Involved in conducting Scrum meetings
- Creating User Stories, Product backlogs, and prioritizing them alongside of the Product Owner and Scrum Team through JIRA.
- IGAP Analysis to determine the GAP between current and expected application
Performed functionality.
- Designed Use Case Diagrams, Activity Diagrams, Swim lane diagrams and Wireframes using MS Visio to explain the process workflow.
- Reviewed test plans and test cases developed by testing team to make sure all requirements have been included in the scripts and tested properly.
- Reviewed and updated the defect status during the testing phase of project and reported them to product owner and Scrum Master.
- Generated RTM to ensure that all the requirements are met and are thoroughly tested.
- Coordinated with Database team to perform production Data loads into UAT Env and acquired access for the users to perform UAT testing.
- Prepared UAT Test Plan, UAT readiness document and conducted UAT testing.
- Participated in PostProduction support by providing training materials for different end users and assisted the management in user training of new system.
- Review and updated the change requirement document during the release of Sprint.
Business AnalystClearwater, FL. 03/2017 - 09/2018
Acosta, Inc.
- Project 1 Description - This project was to implement application for disability finance management used by internal moderators of Cathay Bank to answer disabled people financial questions. This application uses external Al engine to provide answer to the questions asked by end user/moderators. Project 2 Description - This project was to enhance existing AML Software AML Risk Manager in context to Watch List Filtering. Watch list filtering screens customer and vendor data against sanctions and PEP lists, as well as custom lists and those provided by third-party data service providers. It also includes customer risk scoring.
- Analyzed the existing Business Modules and their impact on the current system using Agile Scrum methodology.
- Conducted Discovery sessions with SME's and teams for gathering initial requirements.
- Performed and facilitated various Agile Scrum ceremonies such as Sprint Planning meeting, Daily scrum meeting, Stand-ups and Sprint review meeting.
- Worked closely with program manager to develop and manage Product backlog, User Stories, Sprint Plan, Iteration plan and Sprint Backlog.
- Performed GAP Analysis based on high level business transaction and requirements.
Designed Use Case diagram, and Activity Diagram using MS Visio.
- Reviewed the test plans and test cases created by testing team.
- wed the last plains alle test cases
- Reviewed the defect status report and identified change management issues.
- Used JIRA for raising issues, and defect tracking.
- Coordinated with Database team to perform Data mapping and Data migration.
- Prepared UAT test plan and conducted UAT testing
- Coordinated user training before production support, go live activities.
Business AnalystColumbia, SC- 05/2018- 02/2019
Acosta, Inc.
- Project Description - This project was to enhance existing AML Software AML Risk Manager in context to Watch List Filtering. Watch list filtering screens customer and vendor data against sanctions and PEP lists, as well as custom lists and those provided by third-party data service providers. It also includes customer risk scoring.
Responsibility-
- Assisted the Scrum Master in Creating and Managing the Release Planning Documents and developing the Task Sheet and Burn Down Charts.
- Lead the Story prioritization and Sprint planning activities, Reviewed User Stories and Acceptance Criteria with the Product Owner.
- Conducted requirements Churns between Sprints to update the product backlog.
- Ensured that projects deliverables are scoped correctly, meet the business needs and are delivered to the required timescales and budget.
Created Business In-take Form, using Microsoft Forms.
- Documented User Stories and created Story Point discussions by gathering requirements to analyze the different needs of the customers. the di
- Identified and documented various business rules, errors, user messages, alerts, generation, etc. Performed Enhanced Due Diligence on customers deemed high risk, and suggested account restrictions and/or account closures based on risk to the institution.
- Researched, designed, and reviewed Suspicious Activity Reports daily while ensuring compliance with federal regulations.
- Documented all the sources of customer Data and created Data Mapping documents. Validated the Customer records to ensure Data Quality and correctness.
- Worked with the the architect on the SOA design aspects for the integration with external. Assisted with writing UAT plans, test cases, track & resolve defects, documentation of test results. Worked with Business Users (Financial Intelligence and Compliance Unit) for UAT test execution Managed and provided support for system production issues, change requests and maintenance. Interacted with the developers about the production issues by performing root cause analysis, checking the SLAs, providing work around solutions, validating the fixes and getting a signoff. Responsible for creating and updating DCR.
- Worked with production management to identify issues and created summary issue reports.
- Performed knowledge transfer (KT) after the post-production handoff.
Business Analyst / Project Description: Loan Origination enhancement project.Lexington Park, MD 01/2016-04/2017
Act I
- The project involved the enhancement of Loan Origination Software (ALS). ALS-SM is a highly sophisticated, scalable software with a modular construction that supports a fully integrated system of account management and customer service for the life of the loan. This Project automates Loan Origination Process beginning with the customer initiation to fund transfer. The system performs all the business functions of the loan process such as the Origination, Servicing, Closing, Loss Mitigation, Loan Modification, Appraisal, and Credit, Income.
Responsibility:
- Used Agile / Scrum methodology to implement the project.
- Procured and Documented approval from Business stakeholders and closely interacted with the project manager
- Conducted meetings and JAD sessions during the process of Requirement Gathering
- Created Requirement Specification Documents based on meetings with End Users, JAD Sessions and analy
- and analysis of their existing systems
- Conducted timely requirement review sessions with the Stakeholders and end users to ensure the product verification
- Analyzed end-user requirements, their strategies, and their objectives to create Use Cases Created Use Cases, Use Case Models, Work Flows, and System Specification and analyzed end-user requirements, their strategies, and their objectives to create those Use Cases
- Designed Business Process Model with Activity diagrams, Swimlane diagram and collaboration diagrams
- Reviewed loan applications and analyzed data required to process loan documents and performed validation to ensure loan documents are transmitted to appropriate departments Created Test Plans and Test Cases for GUI and database testing by analyzing the use cases Conducted User Acceptance Testing (UAT) for multiple functional work areas on varying applications and platforms
Business AnalystCity, STATE 02/2016-03/2017
Community Bank Of The Bay
- Project Summary - Project was to implement Financial Service cloud, Lighting Application, in context to implement the Retail Banking feature. This project helped bankers to easily manage high-volume transactions on one screen with Retail Banking Console. After implementation personal bankers see their key data and tasks that are included with Retail Banking.
- Used Agile/Scrum methodology to understand existing system and current business process and method to identify deficiencies for improvement and enhancement
- Gathered business requirements through interviews, surveys and conducted controlled brainstorming sessions with project focus groups
- Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio Performed GAP ANALYSIS between "AS-IS" model of legacy system and "TO-BE" model to identify project gaps
- Involved in salesforce configuration like creating users, profiles, roles, field level security and sharing rules
- Integrated Salesforce CRM with legacy CRM explicitly using web services API Configured various salesforce standard objects like Leads, Contacts, Account, Opportunity and custom objects
- Conducted JAD sessions and requirement walkthroughs to understand benefits of system Worked with UI/UX team to strategize implementing requirements through mockups, wireframes and prototypes
- Prepared UAT project planning like creating testing scenario, test plans, and test scripts and test summary reports
- Participated in several testing phases including creation of Test Case (TC) documents, Progression Testing, Regression Testing, and Integration Testing