ตัวอย่าง Resume ที่ปรึกษา (Consultant) ฉบับที่ 313
Resume Example Consultant #0313 ประมาณ 1318 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง JESSICA CLAIRE มีประสบการณ์รวมประมาณ 13 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 11 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 13 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง SHRM ซึ่งเป็นสิ่งที่ HR สายที่ปรึกษา ให้ความสำคัญ
- ประสบการณ์ 11 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 15+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions.
Highlights
- Customer Assistance - Patient and diligent - Exceptional telephone etiquette - Vast technical knowledge - Deadline-oriented - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. - Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
Consultant / The Bank Of New York Mellon - California, MD06/2013 - 07/2015
- Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information.
- Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products.
- Sales Consistently generated additional revenue through skilled sales techniques.
- Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages.
- Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
- Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Rental Agent08/2014 - 06/2015
Lithia Motors
- Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Cashier / Germain - Naples, OH10/2009 - 06/2014
- Prevented store losses using awareness, attention to detail and integrity.
- Trained 37 new employees quarterly.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each customer.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Organized the store by returning all merchandise to its proper place.
- Generated leads for new sales through telephone and email contact with customers.
Customer Service Representative03/2005 - 2009
Pilgrim's Pride Corp.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Built and maintained successful relationships with service providers, dealers and consumers.
- Maintained composure and patience in face of difficult customer situations.
- Support customers with online billing and account issues.
- Informed customers about issue resolution progress.
- Supported customers having data connectivity issues.
- Provided thorough support and problem resolution for customers.
- Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate.
- Improved reliability of supply chain software, systems, database and order processing.
- Over 9 years of high call volume call center experience.
- 13 years customer service experience.
- Accounts receivable, helping customer to work through their accounts and explain a detail bill.
Recruiter11/2004 - 09/2005
Fidelity National Information Services
- Analyzed employment-related data and prepared required reports.
- Conducted reference and background checks on all job applicants.
- Developed creative recruiting strategies that met anticipated staffing needs.
- Communicated the duties, compensation, benefits and working conditions to all potential candidates.
- Assisted management with presentations for business reviews and communications meetings.
- Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.
- Built social networks to find qualified candidates.
- Organized all monthly and quarterly reviews for all associates.
- Verified that information in the computer system was up-to-date and accurate.
- Eliminated outdated records by sending the records to be scanned.
- Compiled statistical information for special reports.
- Created monthly reports for records, closed terminated records and completed chart audits.
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Verified and logged in deadlines for responding to daily inquiries.
- Developed and created a more effective filing system to accelerate paperwork processing.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Administrative Assistant10/2003 - 03/2004
Imagine One
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Planned meetings and prepared conference rooms.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained an up-to-date department organizational chart.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and distributed faxes and mail in a timely manner.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Updated confidential employee banking information with accuracy and speed.
- Maintained accounts receivable documentation electronically and on paper.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Handled cash and deposits using the proper accounting procedures and documentation..
- Researched and resolved collections and billing disputes with tact and efficiency.
Educational Background
- Bachelor's Degree: Human Resources, October 2017
University of Phoenix - Atlanta, Georgia / Human Resources
- Top 3% of class highest GPA.
International Scholar Laureate Scholar / SHRM Atlanta Chapter
3.86 GPA
- Business Analysis coursework Minor in Business, Member of Society of Human Resource Management: Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development
Position
Danville Community College GPA: GPA: 3.86
- GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and
Business Development / Professional Affiliations / Society of Human Resource Management / International Scholar Laureate Scholar / The National Society of Collegiate Scholars
Mary Kay Consultant
Skills
Advanced mathematical aptitudeSuperior communication skillsCheerful and energeticResolution-orientedDependable and reliableSavvy negotiatorExceptional multi-taskerCalm under pressureComplex problem solvingCustomer relationsExcellent quantitative skillsCritical thinkerResourcefulPeople-orientedCollaborative
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง JESSICA CLAIRE ประสบการณ์ 13 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 11 ตำแหน่ง พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ