ตัวอย่าง Resume สื่อดิจิทัล (Digital Media) ฉบับที่ 153
Resume Example Digital Media #0153 ประมาณ 1300 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Global Senior Manager ระดับอาวุโส มีประสบการณ์รวมประมาณ 10 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 7 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 10 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง Tableau ซึ่งเป็นสิ่งที่ HR สายสื่อดิจิทัล ให้ความสำคัญ
- ประสบการณ์ 7 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 30+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Effective senior leader who strategically builds and runs high-performing teams that create exceptional customer and user experiences. Successful track record in transforming diverse remote resources into cohesive, adaptable teams that consistently deliver measurable returns to stakeholders and users. Passionate about using data to drive decisions and unearthing ways to boost automation, scale, and ROI.
Experience
Position
- Topic-Based Writing: DITA/XML; oxygen; AEM XML Add-On: AsciiDoc; Markdown
Global Senior Manager10/2022 - Current
Customer Content Services Tegna - Durham, NC
- Manage ~60 direct and indirect reports in 5+ distinct roles/functions, including strategy, data analysis, content & UX design, program & project management, and people management
- Execute managerial oversight and operations for product suites valued at $15M+ in revenue per quarter
- Manage teams responsible for customer interaction on multiple sites in key lines of business
- Sponsor and coach leaders on high visibility initiatives, resulting in a successful product-led-growth on cloud hyperscalers that grew revenue by high double-digits Q/Q in 2022/2023
- Create and manage the Content Services Data Program, directly managing and coaching data analysts to build enterprise-level solutions
- Maintain up-to-date understanding of product & service portfolio, macro and micro factors, market position & value proposition, and build this knowledge in ICs and teams
- Manage ~$1M+ annual expense budget for organization's salary, promotion, bonus, incentive, and stock grant compensation
- Manage quarterly discretionary budget for training, travel, and other miscellaneous expenses
- Facilitate remote, hybrid, and in-person workshops to build unified vision and drive individuals and teams to prioritize and align efforts and goals
- Champion efforts to boost operational rigor across the department and company, resulting in:
- Replicable best practices customer engagement model used by product teams across the Red Hat portfolio
- Robust and adaptable toolkit for mapping customer journeys through a multi-site experience, including: UX research
- and design components; feedback loops with bug/issue management; evaluation; and future development roadmap -Development of a single automated taxonomy tool for product names, content types, other metadata
- Consolidated single-pane-of-glass Tableau dashboard for managers on quality and engagement metrics from multiple data sources and applications
- Reduced manual processes for releases with programmatic "switch flip" and predetermined rules
- Educate teams on the corporate financial position to upskill on critical business acumen competencies
- Direct and recommend training for employees to strategically upskill, boost performance, and target key business results
- Foster deep knowledge of customer needs via face-time with customers in every stage of the product lifecycle
- Build and run the "swarm" team to tackle early-in-development product experiences, including customer discovery, documentation, and validation using lean, agile principles
- Oversee the departmental business continuity planning
- Directly responsible for recruiting, hiring, and advancing 40+ employees for a 300+ person department
Global Manager, Customer Content Services03/2022 - Current
Osisoft, Inc.
- Managed content teams with a focus on creating consistent, measurable, effective multi-site content experiences from attraction through renewal
- Pitched, secured funding, and launched highly successful dynamic "Customer Response Team" staffing model
- Forecasted and adapted resource plans to align with strategic business objectives
- Built change competency in direct/indirect reports to create dynamic, adaptive teams
- Coached and developed a diverse team of managers and thought leaders who can run projects and teams built for innovation
- Managed performance through reward and compensation portfolios, growth opportunities, and feedback
- Identified structural and organizational weaknesses and risk, implement fixes, and establish mitigation best practices to hit goals under myriad constraints
Digital Content Manager07/2019 - Current
Anthem, Inc.
- Led content transformation to modular, topic-based authoring, accelerating reuse and ROI
- Migrated 10,000+ page content library to new CMS without missing any quarterly SLAs or adding headcount
- Led strategy and design teams to plan and develop site content, layout, and style
- Designed innovative growth opportunities and scaled resources during a challenging fiscal year
- Led change management and communications efforts to build support among leadership and peers for major initiatives and process changes
- Strategically realigned, rebranded, and managed remote content team to increase engagement, satisfaction, productivity, and retention, and deliver improved ROI, flexibility, and professional competencies, resulting in zero staff or budget reductions in 6+ quarters
- Curated library of over 300 technical sales assets, covering Cisco product portfolio, aligned to personas throughout the customer lifecycle
- Managed the integration between multiple IT teams, bespoke platforms, and applications
- Ensured content adhered to metadata standards, increasing findability, reporting capabilities, and usability
- Implemented best practices for content governance, including transparent project reporting, regular audits, remediation, usage tracking, EOL procedures and stakeholder communication
- Led teams on design and technical requirements discovery, documentation, story writing, and prioritization for content platform innovation
- Drove user experience through research and feedback, data and analysis, and information architecture and content strategy
- Provided publishing, metadata strategy, UX strategy, and platform support to other content groups
- Worked cross-functionally to discover new opportunities to collaborate, automate, and integrate content and UX
- Managed budget for operating expenses and special projects
- Served as leader on Culture Board, New Hire/Onboarding culture sub-committee, and Professional Exchange culture sub-committee
Position
Topaz Shared Services
- Designed and managed information architecture and content strategy
- Managed the content migration strategy to move to structured authoring with dynamic, on-demand delivery via custom platform
- Guided project based on UX research
- Created and managed multiple release cycles, project calendars and internal/external channels to publish and promote timely content
- Maintained content library metadata for enterprise use and SEO
- Collaborated cross-functionally with subject matter experts to gather source material and troubleshoot issues
- Distilled information into consumable, relatable, visually appealing deliverables, including proposals, white papers, tech briefs, and demo guides
- Supported Cisco sales portfolio, including IoT, Security, Data Center, Cloud, and Customer Experience (CX) professional services
Technical Editor and Marketing Lead12/2013 - 11/2014
Company Name
- Developed and implemented brand and marketing strategy
- Analyzed RFPs and prioritized new business opportunities
- Managed requirements and design vendor relationships and outputs for graphics and sales collateral
- Managed review and submission processes for content prior to publication
Corporate Communications Director08/2012 - 10/2013
Company Name
- Developed and managed corporate communication strategy, goals, KPIs, and initiatives
- Developed, reviewed, and managed inter-departmental and customer-facing documentation strategy, governance, and development lifecycle
- Designed, implemented, and managed document standards and content repositories
Education
- Bachelor of Arts: Communication - Public Relations
- North Carolina State University - Raleigh, NC · Summa cum laude · Internships in corporate communication, employee engagement, media relations & reputation management
- Bachelor of Arts: Women's & Gender Studies
- North Carolina State University - Raleigh, NC · Summa cum laude · Coursework in cross-cultural communication, diversity and inclusion · Internship in special communities engagement & management
- Master of Science: Technical Communication
- North Carolina State University - Raleigh, NC · Awarded Faculty's Outstanding Capstone Award · Coursework in management, user experience research, and adult learning
Skills
Strategic planninginterventionCoachingmentoring& performance managementResourceprojectOKR & KPI developmenttracking& reportingAutomationcontent reuse& omni-channel publishingToolsAsset Management: AstoriaCisco WEMWordpressDocCentralSharePointBoxProject Management: Aha!JiraGitHub / GitLabRallySmartSheetOther: Adobe Creative SuiteMicrosoft OfficeBasic HTMLCSSSEO
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Global Senior Manager ประสบการณ์ 10 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 7 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ