ตัวอย่าง Resume สื่อดิจิทัล (Digital Media) ฉบับที่ 310
Resume Example Digital Media #0310 ประมาณ 1147 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Process: Google Ads ระดับอาวุโส มีประสบการณ์รวมประมาณ 7 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 5 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 7 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง MBA, Six Sigma ซึ่งเป็นสิ่งที่ HR สายสื่อดิจิทัล ให้ความสำคัญ
- ประสบการณ์ 5 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
I am an experienced professional with a strong background in customer service, strategic planning, marketing, and business strategy. I have a proven track record of delivering exceptional customer experiences, managing customer escalations, and providing feedback to drive process improvements. Additionally, I am skilled in digital marketing, including Google Analytics, Google Ads, and search engine marketing. I am a strategic thinker with a talent for developing and executing plans that drive revenue growth and achieve business objectives. I am also a collaborative team player with excellent communication and problem-solving skills.
Experience
Process: Google AdsInfosys Ltd Digital Media Senior Associate Folsom. 11/2020- 05/2023
- Responsible for setting goals for all the individual members in the team and following a cadence to track the growth path for all the members.
- Driving the succession plan for the team by preparing a learning calendar & ensuring personal development of all the team members.
- Creating and finalizing attractive and relevant landing pages for Goggle ads
- Checking and monitoring existing ad campaigns and making recommendations on how to optimize and upd and update them
- Providing complete support to Advertisers and Account Managers with optimization tips for their accounts
- Google Ads and Google Analytics via all contact channels
- Troubleshooting from basic login issues till complex Analytics problems and providing best
- resolution within TRT along with optimization tips and best practices
- Designed creative campaigns to raise awareness and increase sales.
- Improved search engine optimization to increase quantity and quality of website traffic.
- Promoted as acting Subject Matter Expert (SME), demonstrating in-depth knowledge of the product and support processes and the ability to train and mentor new hires.
- Part of the escalation team, handling all supervisor calls, resolving issues in a timely and professional manner to ensure high levels of customer satisfaction.
- Received Star Performer award for the month of October and January, recognizing outstanding performance and contributions to the success of the team.
- Received Touch Stone award for maintaining a 100% score on Quality, demonstrating a commitment to delivering high quality customer service and support.
- Tracked communications strategies, advertising campaigns, and marketing approaches to measure successes and failures, providing insights and recommendations to improve performance and increase customer engagement.
Senior Process Associate / Process: OptusFort Myers- 03/2020 - 11/2020
Infosys Ltd
- Supporting customer queries via chats and outbound calls
- Handling customer and partner complaints using available resources
- Identifying and resolving escalations on priority
- Performed end-to-end order processing for a telecommunications client, ensuring accuracy and timely completion of orders.
- Handled complex order requests and escalated issues to appropriate parties when necessary. Trained and mentored new hires on order processing procedures and best practices.
- Assisted in the development and implementation of process improvements to increase efficiency and productivity.
Mcdonald's - Senior Process Associate / Process: US Smartphone Division (Google Pixel)Brewer 03/2017 - 01/2020
- Provided technical support for Google Pixel smartphones, troubleshooting issues and providing solutions to customers via phone and email.
- Handled customer escalations, resolving issues in a timely and professional manner to ensure high levels of customer satisfaction. levels of
- Provided feedback for process improvement, identifying areas for improvement and collaborating with cross-functional teams to implement solutions.
- Conducted monthly and weekly audits and provided feedback to teams based on audit results
- helping to drive continuous improvement in customer service and support.
- Supported the Nesting Team as a Subject Matter Expert (SME) and Trainer, providing guidance and training to new hires and ensuring consistent adherence to process and quality standards. Utilized internal tools and resources to log customer interactions and track issue resolution progress.
- Participated in ongoing training and development programs to stay up-to-date with the latest product knowledge and support techniques.
- Collaborated with cross-functional teams, including product development and quality assurance, to identify and report product defects and customer pain points.
- Cleared training and nesting in one attempt, demonstrating a strong understanding of product knowledge and customer support techniques.
- Awarded as top performer in nesting, recognized for consistently exceeding performance targets and contributing to the success of the team.
- Maintained a high level of performance on the floor for four quarters, consistently meeting or exceeding customer satisfaction targets and achieving top rankings among peers. Awarded for being the Top performer in Agent Satisfaction (ASAT) received from the customers, reflecting a a commitment to providing excellent customer service and support. Moved into support team (acting SME) within 12 months of clearing nesting, demonstrating strong performance and a willingness to take on additional responsibilities.
- Received client appreciation for monthly performance, recognizing contributions to the success of the team and the overall business.
- Audited emails and chats for the team as an additional responsibility, demonstrating attention to detail and a commitment to ensuring high quality interactions with customers.
Sutherland - Customer Service Representative / Process: Uber (US drivers)City 09/2016-02/2017
- Responded to customer and partner queries via email, providing prompt and accurate information to address their concerns.
- Handled customer and partner complaints using available resources, resolving issues in a timely and professional manner to ensure high levels of customer satisfaction.
- Identified and resolved escalations on priority, demonstrating the ability to prioritize and manage multiple issues simultaneously.
- Utilized internal tools and resources to log customer and partner interactions and track issue resolution progress.
- Participated in ongoing training and development programs to stay up-to-date with the latest product knowledge and support techniques.
Alternative contact number - 7001730942
Education
- Symbiosis International University · Pune, PRESENT- 2026
- MBA: Customer Relationship Management
- Sikkim Manipal Institute Of · Technology, UNE, DAV Durgapur Sikkim. 2016 · BBA: HR, Marketing · DAV, Model Durgapur Durgapur- 2013 · class 12: Commerce · Raniganj · Class 10 · Black Belt Certified Six Sigma Green Belt Certified Six Sigma Yellow Belt Certified Six Sigma White Belt Certified Six Sigma · Lean Six Sigma · Google Ads
Skills
generate leadsimplerstrategies and plans to improve profitincluding emailsocial medialeadsdrive traffic
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Process: Google Ads ประสบการณ์ 7 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 5 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ