ตัวอย่าง Resume การเงิน (Finance) ฉบับที่ 161
Resume Example Finance #0161 ประมาณ 1510 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Proceed Finance Loan Servicing / Weee! - Edison, NJ มีประสบการณ์รวมประมาณ 9 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 8 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
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- ประวัติงานต่อเนื่อง 9 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 8 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 17+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
For the majority of my professional experiences the past 9 years I have specialized in collections, customer service and loan servicing and more. I am someone who consistently meets and exceeds all sales, calls, and goals. Reliable team player and strong communicator. I have a deep understanding of communicating with customers and problem solving in order to achieve the best possible outcomes. I have been employee of the quarter twice, as well as collector of the year, and collector of the month multiple times. I have consistently been a top performer in both volume and accuracy. I understand the dedication and hard work it takes to continually succeed at a high level. This is the type of attitude and work ethic I can offer. I know I have the ability to generate big numbers in whatever I am asked to do, from collections to customer service to sales to skip tracing and even handling sensitive personal information such as bank accounts and social security numbers. I am a quick learner and can adapt to any situation. Most months my call volume would be double the next most productive employee. I have gained a significant amount of knowledge in banking/loan servicing. From directing customers to who or what they need, understanding the intricacies of day to day operations and how to solve any problems that arise working in a bank or servicing a loan. I have worked with customers in highly stressful situations, solved problems that may have been otherwise overlooked and become an excellent provider of customer service. Above all else the ability to help customers resolve an issue while doing so in a professional and reliable manner is one of my top skills.
Highlights
- - Processed over 10 million in payments and answered over 20,000 phone calls in my time at Security First Bank. - Successfully helped train 2 new employees in less than a year at Security First Bank. - Collector of the year in 2016 with $397,000.00+ collected. - Collector of the month 12+ times - Employee of the Quarter twice since 2013 at Professional Choice Recovery. - Most total calls made and total dollars collected from 2017-2019 at Union Bank. - Within 2 months of employment at Union Bank, I was training new employees. - Successfully trained 5 new employees in a small department during two years at Union Bank. - Improved department productivity by helping create streamlined work flows to assist the working of accounts. - Consistently achieved success by going above and beyond during customer interactions. - Consistently earned high-quality scores during post interaction customer surveys.
Experience
Proceed Finance Loan Servicing / Weee! - Edison, NJ08/2021 - 07/2022
- Answered phone calls, online chat requests and emails to assist customers with their loans.
- Average day would be 80-100 inbound phone calls sometimes reaching up to 150 calls in 8 hours.
- Created loan statements / payment history requests for customers.
- Worked with medical providers to assist in uncommon problems or complaints.
- Provided guidance in cancellation of loans or medical treatment.
- Explained how loans work to customers who may not have previously understood things such as interest accruals etc.
- Accurately processed 50-100 payments each day over the phone.
- Troubleshoot payment issues.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Initiated auto payment enrollment by setting up ACH payments for loans within information provided by customers.
- Handled sensitive personal and banking information for thousands of customers.
- Processed over 10 million dollars in loan payments.
- Consistently led department in volume of calls, emails, and payments taken on daily, weekly, monthly basis.
- Provided loan assistance such as deferment or other options for customers in hard financial situations.
- Processed mail returns by reaching out to customers to update their information via phone or email.
- Outbound/inbound collection calls.
- Train new employees.
- Accurate and efficient problem solving in a high stress environment.
- Explained very technical financial information to customers in easy to understand language.
Customer Service05/2020 - 08/2020
- Engaged customers in conversation to uncover needs.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Answered customer support phone calls and emails.
- High level problem solving with in adverse situations.
- Provided effective solutions for customers within company guidelines.
- Focused primarily on phone calls, note taking, emails, other daily tasks and collaborating with different departments to complete resolutions.
- Utilized customer service software to manage interactions and track customer satisfaction
Collection Specialist07/2017 - 08/2019
- Maintained high volume of calls to meet demands of busy group
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Trained new team members on scripts, company services and performance strategies and provided mentoring
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Used skip tracing and other techniques to locate debtors
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Consistently set up the most payments on a daily, weekly and monthly basis
- Led the team in calls made every month of employment
- Called on past due auto loans, personal loans, mortgages, lines of credit and credit cards
- Provided excellent customer service to all bank customers
- Worked to develop a new set of workflow's to better track employees daily output of work
Senior Collector04/2013 - 06/2017
Natural Grocers
- Effectively managed a high-volume of inbound and outbound customer calls
- Work with consumers in tough situations to find the best solution
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Maintained up-to-date records at all times
- Facilitate loans for medical debt and student loans, including merchant endorsement loans between Union Bank and BJessica Medical
Center
- Was top collector in company in 2016 with $397,300.00 collected. This was $30,000.00 more then the next best
- Set consumers up on payment plans, this includes proper assessment of their financial situation as well as tedious documentation and recording of bank information
- Record payments via card, and routing+account numbers
- Make outbound calls all day long. I've consistently placed more daily calls then anyone else by a significant amount
- As a senior collector, mentoring the less experienced employees and reviewing the performance they demonstrate
- Skip tracing via all available avenues, checking court cases, searching the internet deeply, I am very successful and knowledgeable in this facet
- Prepare accounts to be sued by the attorney office, as well as follow up properly when things go wrong
Head Cashier / Westlake Ace Hardware 037 - City, STATE04/2012 - 02/2013
- Multiple times a week would balance the books in the morning, basic accounting of the previous days company income
- Managed a group of about a dozen other cashiers
- Stocked and replenished merchandise according to store merchandising layouts
- Answered customers' questions and addressed problems and complaints in person and via phone
- Identified potential shop-lifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Offered exceptional customer service to differentiate and promote the company brand
TempPacker10/2011 - 01/2012
Nebraska Book Company
- Stocked books at an elite pace and with extreme attention to detail
- Box and unbox books in a timely and accurate manner
- Non-stop focus on the task at hand, avoiding mistakes.
PositionWeekend Manger/General Labour, 07/2008 - 09/2011 Buggy Bath Car Wash - City, STATE
- Washed and dry cars in a high paced environment
- Balanced the book at the end of the day on weekends
- Open and closed the business on weekends
- Make sure customers are satisfied with their experience
- Managed a small crew, as well as trained many new employees. High School Diploma: 2009
Skills
Skilled problem solverActive listening skillsFast learnerExcellent customer servicewhile also being able to multi taskDedicated work ethicCredit and collectionsInternal auditMultitaskingConflict resolution techniquesCall center experienceTraining and coachingProfessional telephone demeanorMulti-line phone talentComputer proficientCredit card processingData Entry
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Proceed Finance Loan Servicing / Weee! - Edison, NJ ประสบการณ์ 9 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 8 ตำแหน่ง พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ