ตัวอย่าง Resume การเงิน (Finance) ฉบับที่ 165

Highlights

• Jessica Claire Montgomery Street, San Francisco, CA 94[phone] [email] To obtain a position that will allow me to utilize my successful experience in financial services, customer service, strong analytical skills, attention to detail, interpersonal and communication skills, ability to adapt to change, and problem solving skills coupled with my educational background.

Education

• Educated students on understanding his or her NSLDS report and the impacts of debt management. Counseled students on loan repayment options and encourage communication with student loan servicers prior to going into loan repayment status to help reduce loan cohort default rate. Explained implications of loan default, return of Title IV funding, overlapping loan periods, under graduated and graduate loan limits, and loan over award.
• Provided exit counseling to customers upon degree completion or upon official or unofficial withdrawal from his or her program. · Assisted students with financial aid application process, tuition assistance paperwork, and military documents when needed.
• Ensured new students are oriented to University policies and financially cleared prior to enrollment. Conducted Financial Aid Orientation Presentations.
• Maintained account compliance with Title IV funding regulations, University policy and procedures, and Sarbanes-Oxley Act. · FRAUD RISK ANALYST · First Republic | Saint Marys, PA · 03/2004 to 04/2005 · Maintained knowledge of fraud trends to aid in investigating suspicious activity to reduce fraud losses operating expense. · Used various sources to interpret data and assess risk to make informed decisions on appropriate account maintenance. · Review and analyze 100-200 customer accounts daily in a queue environment for prevention and detection of possible fraud · Completed inbound and outbound calls to verify account activity with customers before taking appropriate action. · Performed back office functions related to research and resolutions of fraudulent activity and service support. · Demonstrated ability to develop and apply creative business solutions · Provided quality service for all internal/external fraud referrals · Provided management with accurate and timely reporting · Maintained standard production, quality, and call management levels · CLOTOMER RELATIONS MANAGER · 08/2003 to 03/2004 · Was a liaison for inbound customer service representatives regarding product information and standard operating procedures? · Handled irate cardholder calls, attempting to defuse calls situations, aiming to improve the cardholder's image of the company products and the company. · Handled calls from cardholders regarding new products during the initial start-up period. Provided ACD telephone coverage according to department needs and requirements. · Used approximately 16 on-line system screens to perform accurate and non-financial maintenance on customer accounts. · Used effective verbal communication skills when responding to telephone inquiries. Responded to and resolved different mail and telephone inquiry types according to established procedures to ensure all appropriate actions were taken to each inquiry.
• Bachelor of Science | Business Management
• University of Phoenix, Atlanta, GA
• University of Phoenix (03/05-10/07) Atlanta, GA Bachelor of Science in Business Management Degree, 3.23 GPA · BuOness Management
• Morris Brown College, Atlanta, GA
• Morris Brown College (08/96-05/99) Atlanta, GA Majored in Business Management Training & Professional Development Leadership Excellence and Development Training Developing a more effective leadership style Conducting effective meetings Diversity Management Training · Conducted Financial Aid Orientation Presentations

Skills