ตัวอย่าง Resume เทคโนโลยีสารสนเทศ (Information Technology) ฉบับที่ 206
Resume Example Information Technology #0206 ประมาณ 1391 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Tier II Engineer ระดับมืออาชีพ มีประสบการณ์รวมประมาณ 8 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 5 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 8 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง PMP ซึ่งเป็นสิ่งที่ HR สายเทคโนโลยีสารสนเทศ ให้ความสำคัญ
- ประสบการณ์ 5 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 40+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Experienced technological veteran with expertise in coding, server management, networking, and computer/cellular/office/server hardware troubleshooting. In possession of exceptional attention to detail, the ability to think critically, resilience, an insatiable thirst for knowledge, and an infectious positive attitude. Knowledgeable in Java, C++, Linux, WAN & LAN, phone systems, as well as computer configuration, technological support, and team building along with more than 5 years of quality customer service.
Experience
Tier II Engineer03/2021 - Current
Charles River
- Creating, modifying, and disabling user accounts, groups, distributions, OUS, and access via Active Directory & Powershell - Managing and provisioning Adobe licenses & phone services
- Handling all aspects from user-onboarding from account creation across multiple domains via Powershell to decommissioning, immediate separations, and reaping of licenses while following retention protocol
- Providing on-site and remote technical support for employees and VIPs (CEO, CFO, CTO)
- Handling support team call flow via Cisco Jabber
- Actively auditing disabled user accounts
- Auditing and editing documentation to keep up to date for users and employees
- Creating, modifying, and removing users in DUO for MFA as well as Intune to allow access to company's management profile and applications.
Information Technology Operations Engineer / State of New York - Middletown, NY02/2019 - 03/2021
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support, including in-person and remote situations.
- Ensured that we, as a company, maintain PCI compliance through education and monthly patching via N-Able Solarwinds MSP Patch Management
- Successfully reported PCI compliance status and exposing asset vulnerability per company asset via N-Able Solarwinds MSP Reporting
- Implemented scripts to deploy various changes or files to be accessed locally through N-Able Solarwinds MSP
- Created/recorded KTS (Knowledge Transfer) training sessions/SOPs (Standard Operating Procedures) for necessary/essential processes for optimal business functionality
- Attended weekly meetings with VP of IT, CFO, and IT team either in person or via Microsoft Teams to discuss future company goals, elaborate on projects to better service and collaborate to further the company as a whole
- Re-cabling via CAT6/CAT5/CAT5e ethernet/patch cables across various properties/troubleshooting connectivity issues to further allow properties to continue delivering quality service
- Created, modified, and managed users' information company-wide through Microsoft's Active Directory
- Assisted in the decommissioning of Legacy Windows Server 2008 R2 and Windows Server 2012 and implementation of AWS servers to promote a higher level of security for sensitive information
- Custom built test labs fit with Meraki switches and firewalls to test software functionality for quality assurance company wide Managed and maintained the corporate/company-wide VPNs as well as supporting LANs, VLANs, & WLANs through monitoring and troubleshooting cutting edge Cisco switches (i.e. MS225-24P, MS225-24P, MS120-8FP, MS125-24P), access points (i.e. MR74, MR30H), and firewalls (i.e. MX64W, MX65W, MX100) as well as through Unifi products and services through Meraki's and Ubiquiti's GUIs
- Single-handedly migrated 120+ web domains from GoDaddy to Cloudflare (without the aid of an API). Maintaining website functionality/health of all websites along with corporate marketing team
- Working knowledge of LDAP, RADIUS servers, etc.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Provided firewall and VPN management, L2PT security protocol management, and incident response.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Adhered to SLAs, exercising ITIL and ITSM knowledge to manage issues and projects.
- Executed troubleshooting and server support, including in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
IT Analyst02/2018 - 02/2019
Voxai Solutions
- Monitored and troubleshot corporate servers/databases via Remote Desktop Connection, Icinga, and Solution Control Interface.
- Assisted and lead network/software patching efforts for various clients, positively affecting overall business efficiency.
- Actively created documents via Microsoft Excel/Microsoft Word and applying hands-on training to assist in the training of new hires.
- Utilized/troubleshot Genesys software such as Palladion, Speechminer, and Advisors to deliver top-tier customer service by ensuring proper business functionality.
- Created/recorded KTS (Knowledge Transfer) training sessions for necessary processes for optimal business functionality.
- Acted as administrator for various businesses via Configuration Manager by allowing/denying access to various users, creating user credentials for use over Genesys mainframe.
- Provided end-user support through various channels and tracked incidents using the ServiceNow ticketing system.
- Actively edited and executed SQL scripts via Microsoft SQL Server Management Studio (SSMS).
- Utilized knowledge of Linux to access Red Hat Linux servers to engage in necessary troubleshooting.
- Generated and created reports to assist our clients' leadership to better help observe company growth or downturn.
- Created and monitored test calls through Cyara to maintain stellar call quality via proper call routing/network handshakes between various servers from consumer to agent.
- In possession of working knowledge of various networking and voice protocols including, but not limited to: LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, and VoIP.
Command Center /TJX New POS Project Agent / Fujitsu - City, STATE06/2017 - 08/2017
- Established long-lasting camaraderie with peers, technicians, and superiors.
- Communicated with peers and superiors through various channels in a clear, concise, and succinct manner.
- Ensured that the on-site technicians received software based support to supplement the hardware aspects of the installation to successfully implement the POS.
- Remotely logged into technology on-site and ensured users were able to utilize services necessary to carry out transactions throughout the business day.
- Verified network communications were viable throughout installation to prevent potential data loss throughout installation process.
- Created clear yet information dense ServiceNow tickets for future teammates, lessening the amount of time needed to search for required information for teammates to complete given tasks in a time efficient manner.
- Secured files from outdated POS to allow EOD (End of Day) sales polling to successfully run on new XStore POS, preventing loss of data and revenue for client.
Assistant Network Administrator09/2011 - 10/2012
Lantex Corporation
- Configured networks, desktops, laptops and printer to support clients' business functionality.
- Resolved technical issues for clients via in person, phone, remotely, and/or through email to assure clients' businesses ability to operate properly.
- Provided internal office support for all office software applications and validate licensing, ensuring that all applications were being properly used within specified terms of agreement.
- Configured modems, routers, and wireless fidelity necessary for clients' functionality and ability to do business.
- Successfully implemented automatic data backups of essential data at clients' request, securing the safety of the lifeblood of the client.
Education
- Bachelor of Science: Computer Engineering
- The University of Texas At Arlington - Arlington, TX · Continuing education in Computer Science · Minor in English
Skills
Server maintenanceRemote supportTroubleshooting and resolutionTechnical DocumentationSystem AnalysisRemedial Training OversightNetwork securityScripting skillsNetwork infrastructure administrationSpanish(Intermediate)Macintosh OSMS-OfficeMS-DOSOSPFRIPBGFDNS routing protocolsprotocols includingbut not limited to: LDAPADSSL CertificatesTCP/IPDHCPVLANSIPUDPQoSMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsMicrosoft SharepointProcess improvementReporting and documentationCritical thinkingIssue AnalysisCustomer rapportTeamwork and collaborationTCP/IP protocol
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Tier II Engineer ประสบการณ์ 8 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 5 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ