ตัวอย่าง Resume เทคโนโลยีสารสนเทศ (Information Technology) ฉบับที่ 214
Resume Example Information Technology #0214 ประมาณ 1030 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Information Technology Support Engineer / City of Alexandria Va - Alexandria, VA ระดับมืออาชีพ มีประสบการณ์รวมประมาณ 3 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 4 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
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- ประสบการณ์ 4 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
An optimistic IT professional trained on CompTIA A+, Google IT Support Certification and AWS certified cloud practitioner with Per Scholas Academy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Having relevant knowledge of the operating systems and installation and un-installation of software, as well as vast knowledge of the hardware, computer networking, deployment of OS, vast knowledge of the Ticketing system, Zendesk, ServiceNow and salesforce. Very familiar with the SSCM, Active Directory and problem solving. Well equipped with managerial skills and am confident and reliable. Ready to learn and provide outstanding service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. - Core Banking - Antivirus Software - System and Network Security - Commercial Projects - Information Technology Infrastructure - Information security technology - Engineering and technology
Experience
Information Technology Support Engineer / City of Alexandria Va - Alexandria, VA01/2021 - Current
- Interacting with over 100 customers physically and remotely and quick fix of client-side issues with end users' devices
- Management of desktop services which include installation of IT equipment
- Building, provisioning, migrating and deploying of MACBOOKS and WINDOWS machines to users both remotely and in person, making use of SCCM and Excel for data management and record keeping
- Taking inventory of machines, weekly and bi-weekly based on instructions.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Led projects and analyzed data to identify opportunities for improvement
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
- Collaborated with team members to achieve target results
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Increased customer satisfaction by resolving issues
- Worked flexible hours across night, weekend and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked with customers to understand needs and provide excellent service
Server Associate Technician08/2020 - 01/2021
Mt. San Antonio College
- Performed System Test
- System setup in test
- System updates and verification
- Execution of system test scripts and process
- System Failure Analysis and Repair
- Identification of error codes
- Troubleshooting of system errors for corrective actions
- Execution of system hardware repairs per proper procedures
- Issue Resolution
- Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors - Continuous Improvement / 5S Support
- Work with extended team to identify and execute process improvements / 5S actions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked with customers to understand needs and provide excellent service
- Developed team communications and information for meetings
- Developed and maintained courteous and effective working relationships
Help Desk Support Technician / Saic - Hampton, VA01/2020 - 09/2020
- Installation of new programs and software
- Managing updates and providing technical support
- Diagnosing and resolving technical issues with hardware and software
- Performed In Depth troubleshooting of users' issues and resolving users' issues and escalation when necessary
- Team worker and good communication with teams and managers to meet company demands and goals
- Patched software and installed new versions to eliminate security problems and protect data
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured hardware and granted system permissions to new employees
- Installed, modified and repaired software and hardware to resolve technical issues
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Compiled and accurately entered data for each customer encounter to record in system
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Monitored systems in operation and quickly troubleshot errors
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Researched product and issue resolution tactics to address customer concerns
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Removed malware, ransomware and other threats from laptops and desktop systems
- Configured hardware, devices and software to set up work stations for employees
Desktop Support Technician12/2018 - 12/2019
Shake Shack
- Support Users both remotely on on-site to help troubleshoot and resolve issues
- Manages and troubleshoot network and non-network printers
- Manages user environment of 1000+ Users and 1500+ desktops/laptops
- Real time ticket management utilizing, monitoring and managing service desk system and response to incidents and requests
- Ordering of computer supplies and keeping of inventory
- Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within call logging system
- Familiar with wiring/cabling standards
- Knowledge of networking topologies and network wiring Systems
- Performs other related duties as assigned by management
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Purchased, setup and installed new computers
Education
- Associate of Science: Cloud Computing, 02/2019 · Per Scholas - Newark, NJ
- Licenses & Certifications Certificate of Achievement. Getting A Job Course - Per Scholas Technical Support Fundamental - CourseraDGED75SATQSXGOOGLE IT SUPPORT - Coursera Course CertificateGoogle IT Support Certificate: 08/2018 Per Scholas - Newark, NJ · Bsc: Technology, Entrepreneurship/Entrepreneurial Studies, 2016 · JABU · CompTIA A+ Help Desk Implementation RAM System Administration Computer Repair Computer Networking Operating Systems Management Amazon Web Services (AWS) Teamwork.
Skills
IT supportTechnology-savvyCustomer supportUnderstanding of engineering
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Information Technology Support Engineer / City of Alexandria Va - Alexandria, VA ประสบการณ์ 3 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 4 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ