ตัวอย่าง Resume การจัดการ (Management) ฉบับที่ 237
Resume Example Management #0237 ประมาณ 894 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง PATIENT ACCESS CENTER STRATEGIST & OPERATIONS EXECUTIVE ระดับผู้บริหาร มีประสบการณ์รวมประมาณ 25 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 4 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 25 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 4 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
High performing, dedicated and adaptable professional with over 25 years of extensive cross functional team leadership experience in contact center management with a comprehensive background in healthcare systems, including significant corporate training background, broad health insurance knowledge, workforce management, customer service, quality assurance and program management. Proven track record in guiding sizable cross functional teams in the selection and implementation of cutting edge technology, driving increased productivity, optimizing organizational processes and team engagement. Expert presenter with effective communication skills able to forge solid collaborative relationships with stakeholders and strategic partners to achieve business objectives.
Experience
Director - Strategic Management / Ets-Lindgren - Cedar Park, TX07/2005 - Current
- Senior Strategic Executive for non profit, multi-specialty community healthcare system's Patient Access Center. Lead Workforce Management, Quality Assurance & Technology departments.
- Previous titles include, Assistant Director Strategic Management, Assistant Director Contact Center Operations and Project Manager (2005 - 2011)
- Effective Strategist for Patient Access Center. Collaborated with senior leadership and ensure contact center's 10 year strategic plan is on track.
- Strategically expanded contact center from 70 to 290 agents and 7 management team members to ~70. On target to achieve projected expansion goals.
- Established Program Management Office and Healthcare Engineering/Process Improvement Departments
- Led strategic planning process and patient access center's project portfolio.
- Lead Executive for Training & Development for Patient Access Center
- Exceeded KPIs for strategic facets of contact center
- Achieved budgetary goals each year for budget of ~17 million annually
- Successfully redesigned quality assurance program and customer satisfaction survey
- Delivered projects within pre-determined budget, maintaining time parameters and quality standards
Project Manager07/2003 - 07/2005
A Wireless
- Preside over all facets of complex corporate projects for a multi-specialty, multi-site physician group. Supported patient accounts' management team - active managerial role in day-to-day operational functions to achieve corporate financial goals. Developed and designed training programs for patient services staff and business office personnel. Designed training materials, job aides, and PowerPoint presentations. - Position created to reduce outstanding accounts receivable with a major insurer - Achieved goal within four months
- Developed and implemented Leadership Skills Program - trained sixty managers (team leaders, supervisors, managers, assistant directors and directors)
- Assigned management of provider credentialing department as a result of project and training success
- Achieved goal to credential and obtain hospital privileges for thirty new hire physicians in a six-month period with no prior credentialing experience and limited resources
- Developed several company policies for implementation, improved productivity accuracy and efficiency of front end staff and billing team by 10-15%.
Training Manager08/1998 - 11/2002
Empire Blue Cross Blue Shield
- Managed the Corporate Operations Training Department including curriculum design and development for customer service and claims examining units, site population approximately 1,000 employees. Extensive recruiting experience managing a team of up to twenty-four professionals and addendum staff determined development direction, completed performance appraisals and salary recommendations for corporate trainers, customer service call coaches and administrative support.
- Accomplished and respected leader with a proven ability to mentor and develop direct reports' /general staff's talent and creating effective adult training programs
- Redesigned call coaching program; led team in strategic approach to reinvent administration of program - improved customer satisfaction scores by approximately 15%
- Acted as liaison between operations and corporate legal department; ensured site compliance of state and federal regulations
- Established on-line training website for dedicated service centers for National Accounts and new hire training classes
- Improved overall training effectiveness by 25% and increased operational support value
- Directly mitigated budgetary contentions (reduced supplies costs by 40%)
- Conceived and implemented an on-line interactive application which improved the training unit's ability to respond to operational questions (from 5 business days to 2 business days)
- Supported multiple corporate and unit projects; participant of On-line Benefit Summary project team - earned 2001 Empire corporate team award for successful completion of project and the direct return of investment for the site
Corporate Customer Service Instructor/Trainer05/1996 - 08/1998
Empire Blue Cross Blue Shield
- Designed and developed technical subject matter, system applications and professional development training courses primarily for customer service units. Effective and energetic lecturer. Delivered classroom instruction, workshops and on-the-job training in technical subject matter, system applications, corporate initiatives and professional development.
- Training management received letters of commendation from students and operational management regarding the delivery of various
Education
- Mount St. Mary College - Newburgh, New York
Skills
Persuasive Communicator
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง PATIENT ACCESS CENTER STRATEGIST & OPERATIONS EXECUTIVE ประสบการณ์ 25 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 4 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ