ตัวอย่าง Resume การจัดการ (Management) ฉบับที่ 309

Highlights

• Jessica Claire Montgomery Street, San Francisco, CA 9XXX[phone] ◄ [email] Administrator with over 15 years of professional experience. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable and payable. Communication skills demonstrated through verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence. Confidential Correspondence and Data - Microsoft Excel - Microsoft Word Microsoft Outlook Microsoft PowerPoint Data Entry Document Creation and Maintenance Editing and Proofreading Information Resource Knowledge of Office Equipment (Copier/Fax) 10-Key Calculator Agenda and Event Coordination Business Correspondence Client Services Call Screening Mail Distribution Stocking and Supplies Typing/Data Entry Billing Processes Purchasing and Inventory Payroll and Accounts Administration EXPERIENCE Ó DATA MANAGEMENT SERVICES COORDINATOR Penguin Random House | City, STATE Performs highly accurate and detailed data entry for end of month invoicing. Performs data entry for business account orders in a timely manner. 2009 to CURRENT Responsible for several monthly reports submitted to management. Compiled statistical information for special reports. Organized billing and invoice data Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Cross-trained and provided back-up for other data management representatives when needed. Resolved spreadsheet issues and shared benefits of new technology. Interacted with customers to follow-up on shipping status and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers in finding out-of-print items. Kept abreast of rapidly evolving technology. Dispersed incoming mail to correct recipients throughout the office. Provided accurate and appropriate information in response to customer inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. RECEPTIONIST/CASHIER SUPERVISOR Koons Of Westminster | City, STATE - Assessed customer needs and responded to questions. 2008 to 2009 Organized register supplies. Worked with customer service to resolve issues. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Monitored a team of 7-8 of professionals. Trained and mentored new cashiers. Hired 3-4 team members Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Greeted customers promptly and responded to questions. Documented performance issues. - Counted and balanced cashier drawers. Worked in competitive team environment to exceed revenue quotas. OFOICE/PROGRAM ASSISTANT General Dynamics Information Technology | City, STATE 2004 to 2008 - Maximized productivity by maintaining multiple calendars, scheduling meetings, tracking expenses and prioritizing phone calls for Program Managers. Maintained office equipment and ordered supplies. Prepared weekly spreadsheets monitoring more than 15 ongoing projects. Oversaw status of projects by continually gathering information and following-up with Program Managers. Updated dynamic organizational charts and headcount spreadsheets. Answered multiline telephone system, maintained appointment calendar, filed personnel records, and assisted Program Manager. Performed timely and highly accurate data entry to ensure fastest turnaround possible for end of month invoicing Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met. Implemented corrective action plan to solve problems Established and maintained comprehensive and current record keeping system of activities and operational procedures in business office. Prepared, reviewed, and submitted reports concerning activities, expenses, budget, government statutes and rulings, and other items affecting business and program services. Consulted with staff and others in government, business, and private organizations to discuss issued, coordinate activities, and resolve problems. - Prepared budget and directed and monitored expenditures of department funds. Directed and conducted studies and research, and prepared reports and other publications relating to operational trends and program objectives and accomplishments. LCON EDITOR 2001 to 2004 BancFirst | City, STATE Filed and maintained loan records. - Verified and examined information and accuracy of loan application and closing documents. - Recorded applications for loan and credit, loan information, and disbursement of funds, using computer. Accepted payment on accounts. Presented loan and repayment schedule to customer. Calculated, reviewed, and corrected errors on interest, principal, payment, and closing costs, using computer and calculator. Contacted credit bureaus, employers, and other sources to check applicant credit and personal references. Assembled and compiled documents for closing, such as title abstract, insurance form, loan form, and tax receipt. Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computer. Interviewed loan applicant to obtain personal and financial data and to assist in filling out application. Complied with federal, state, and company policies, procedures, and regulations. - Debited and credits accounts. Processed negotiable instruments such as checks and vouchers. Evaluated records for accuracy of balanced, postings, calculations, and other records pertaining to business and operating transactions and reconciled, and notes discrepancies. Recorded financial transactions and other account information to update and maintain accounting records. EDUCATION Associate | Accounting Ashworth University, Norcross, GA GPA: GPA: 3.55 Accounting GPA: 3.55 2007 SKILLS 10-Key Calculator, accounting, administrative, Billing, budget, Business Correspondence, calculator, charts, closing, credit, Client, Data Entry, Editing, Event Coordination, Fax, filling, Financial, forms, funds, government, insurance, Inventory, invoicing, legal documents, letters, notes, meetings, Microsoft Excel, Mail, office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Office Equipment, Office Management, organizational, Payroll, personnel, Copier, policies, Processes, Proofreading, publications, Purchasing, record keeping, research, scheduling, spreadsheets, tax, telephone, phone, Typing