Professional Summary
Jessica Claire Several years in restaurant and retail. I am open minded to learn any extra training for the job position. Thank you for your time and consideration for my employment. looking forward to hear from you. SKILLS O I am a very dedicated employee! Work well with others in leadership on all levels. I am great In multitasking, have done a list of tasks. Including pay ins and paid outs, scheduling, staff meetings. Familiar with several computer programs including PowerPoint and XL. Employee training Balancing the cash register EXPERIENCE Ó BARTENDER, ADMIN AND MANAGEMENT Pacific Office Automation | Pleasanton, CA Food service Marketing and sales experience Organizational ability 04/2010 to 10/2018 Multitasked to meet customer, business operations and server needs with minimal errors or delays. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales. Prepared and served over [Number] drinks per shift in high-volume [Type] environment. Checked identification of customers to verify age requirements needed for purchase of alcohol. Collected food, wine and appetizer orders from patrons and promoted upsell items. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques. Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%. Designed and implemented new cocktails to drive customer interest and sales numbers. Engaged in small talk with over [Number] patrons per day to build rapport and earn repeat business. Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies. Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Produced and balanced daily and weekly sales reports to assess and coordinate staff. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Worked with management to plan and implement special events to boost customer numbers and profits. Collected and polished glassware, keeping adequate stock for expected customer loads. Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift. Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis. Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages. ACOMINISTRATOR ASSISTANT 05/2011 to 05/2013 - Created and maintained spreadsheets and developed administrative and logistical reports. - Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service. Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job titles]. Processed financial documents including contracts, expense reports and invoices. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies. Contacted customers via phone and email to confirm deliveries and follow up with inquiries. Coordinated meetings with other department managers and served as main liaison between department heads and executives. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. Managed phone calls from clients when [Job Title] was unavailable and provided informative answers to questions. Assisted with administrative tasks, including filing, answering phones and [Task]. Tracked expenses and documented records using [Software]. BARTENDER TRAINER AND ADMIN 05/1996 to 06/2011 Outback Steakhouse | City, STATE - Designed long-term schedules for [Number] daily shifts and [Number] employees using [Software]. Developed and implemented strategies to enhance team performance, improve processes and increase efficiency Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency. Collaborated with [Job title] to educate [Number] employees on menu and procedural changes. - Trained workers in every restaurant position, including food preparation, money handling and cleaning roles Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. Oversaw food preparation, production and presentation according to quality standards. Managed inventory records and supply orders to cut costs by [Number]%. Oversaw hiring, training and development of kitchen employees.