Professional Summary
SKILLS O Jessica Claire Results-driven Network Engineer with 0+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Solutions-driven IT professional proficient in MS Enterprise Systems and network engineering. Strategic and analytical with an organized approach and aptitude for project management and product support. Well- versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue. Demonstrated success in recovery planning, project mapping and training. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Team Collaboration - Verbal and Written Communication LAN/WAN network design and build Scripting of common IT administrative tasks to reduce IT staffing costs. Software Management Data Backup Technical Troubleshooting Security Needs Assessment Server Management Hardware Installation Virus Protection Virtualization infrastructure design, build and maintenance WORK HISTORY O CONTRACT NETWORK ENGINEER AND ADMINISTRATOR Elkay Manufacturing Co. | Fond Du Lac, WI Expert in Window Server and Active directory administration, VMWare virtual infrastructure administration, HA data center design build and maintenance. SQL server administration, along with SSRS (SQL server reporting services) administration. Regulatory compliance and internal auditing. Security and UTM management extensive knowledge and expertise, including firewall and network security design, auditing and maintenance. Design and build networks to accommodate the requirements of remote access, remote meeting, and VoIP QOS Interpersonal skills that enable me to manage help desk and end user issues, including end users that may or may not have a basic level of computer skills or may require additional training on specific software and/or policies and procedures. Reduction of IT-related administrative costs, thereby making the most of the typically limited budgets of non-profit providers of mental health and substance abuse services, so that the limited resources can be allocated to the actual provision of services rather than administrative overhead. Examples include deployment of management software, including remote support tools, to eliminate the need for more IT staff, while providing the capability to centrally manage endpoints (computer, phones, mobile devices) from remote locations. 04/2016 to CURRENT Evaluate and improve IT processes and procedures and suggest improvements and cost saving measures to the leadership team. Migrate on-site Exchange infrastructure to Office 365 cloud services. Update VMWare virtual infrastructure. Design and build a VMWare high-availability data center, including SAN storage infrastructure (including server design and build, storage array design and build and SAN design and build). Manage cutover from 6mpbs bonded T1 WAN connectivity to 1gbps fibre connections on all WAN subnets at multiple offices. Manage ISP cutover, including DNS migration to new ISP DNS server Replace older CAT5 cabling at all sites with CAT6 cabling to improve LAN/WAN throughput. Regulatory (HIPAA) compliance audits and related documentation, including recommendations to ensure regulatory compliance, and improve security, integrity and availability of EPHI (electronic protected health information). QoS configuration on all network equipment, firewalls, SDWAN appliances, and layer 2 switching equipment, to accommodate remote work and video conferencing with Zoom and Microsoft Teams. Manage unified threat management infrastructure (firewall, anti-malware, web filtering) appliances, policies, firmware updates, etc. QoS configuration on all network equipment, firewalls, SDWAN appliances, and layer 2 switching equipment, to ensure quality of voice services after cutover from older analog PBX (phone system) to SIP-based VoIP PBX. User support and help desk. IT DRECTOR 03/2001 to 03/2016 Bloom Insurance Agency | Bloomington, IN Part of the leadership team. Evaluate and improve IT processes and procedures and suggest improvements and cost saving measures to the leadership team. Updated network and WAN infrastructure, including cabling areas of 2 separate office locations to ensure network connectivity to all clinical staff. Updated (Exchange) email systems, audit licensing and CAL's, replace older Windows servers with more modern operating systems and server hardware. Managed the transition from a paper-based EHR to an electronic EHR. Managed the conversion from an older EHR system to one that included the features required for MDCH requirements regarding sub-capitated services reporting, and regulatory compliance. Complete grant paperwork to request funding from the RHCPP (rural healthcare pilot program) for high- speed(fibre) connectivity. Design and build high-speed line of sight Wifi point to point connectivity between offices. Manage 2 separate ISP cutovers, including DNS migration to new ISP DNS servers. Regulatory (HIPAA) compliance audits and related documentation, including recommendations to ensure regulatory compliance, and improve security, integrity and availability of EPHI (electronic protected health information) Manage unified threat management infrastructure (firewall, anti-malware, web filtering) appliances, policies, firmware updates, etc. QoS configuration on all network equipment, firewalls, SDWAN appliances, and layer 2 switching equipment, to ensure quality of voice services after cutover from older analog PBX (phone system) to SIP-based VoIP PBX. Ed user training, support and help desk. Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities. NEOWORK ADMINISTRATOR 11/1998 to 03/2001 First National Bank Of America | City, STATE - Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system. Performed day-to-day LAN and WAN administration, maintenance and support. Maintained network hardware and software and monitored network to support network availability to end users. Managed transition from Netware Directory Services to Moicrosoft Windows Active Directory Managed Windows domain move and raised domain level. Help desk and end user training EDUCATION Bachelor of Arts | History Central Michigan University, Mount Pleasant, MI Hi School Diploma Mt Pleasant High School, Mountain Pleasant, MI