Professional Summary
Jessica Claire Focused and committed Network security Engineer with extensive knowledge of threat detection, prevention and analysis. Leverages expertise in security software and products to build solid IT security infrastructure. Detail-oriented leader and proactive communicator dedicated to safeguarding against threats. SKILLS O Networking, LAN, WAN, Cisco SD-WAN, Palo Alto Firewall, Panorama. IT Infrastructure Disaster Recovery Planning -Incident / Problem Diagnosis Installation, configuration and troubleshooting network routers, Firewalls (Palo Alto), switches and security devices Network and routing protocols such as TCP/IP, DNS, DHCP, OSPF, BGP, SMTP, NFS, EIGRP, SNMP Identifying and resolving configuration issues Server and 12 switch troubleshooting Traffic Engineering; Localizing Traffic based on DNS and saving ISP bandwidth cost ITIL framework Client/Vendor management. IT Infrastructure Management System, Network Administration Network Security Management EXPERIENCE Ó NETWORK SECURITY ENGINEER Honeywell | Ontario, IN Receive and log End User calls System & Network Administration Performance Tuning/Optimization Disaster Recovery Planning Incident / Problem Diagnosis Flexible Schedule Critical Thinking Team Management Verify support contract coverage Verify Software release level and provide or assist in identifying location of updates Initial problem determination Basic installation support Support for post-installation reconfiguration 07/2021 to 11/2022 Distribute product update information and release notes to users, on request Apply escalation guidelines Administered firewall performance tuning, installing & configuring multiple Demilitarized Zones (DMZS) Configured & troubleshot wired and wireless network problems, checked firewall logs and activity Troubleshoot problems using diagnostic utilities Back up support for installation activities (configuration problems, installation problems, post installation re-configuration) Substantive problem determination (h/w, s/w, driver, configuration) Gather and analyses trace info, communicate and document next technical action required Decode error messages and provide corrective action Provide patch release verification and distribution Identify solutions and articles in knowledge base and distribute info Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others. Prioritized and organized tasks to efficiently accomplish service goals. NEOWORK ENGINEER Modern Technology Solutions, Inc. | Andrews Air Force Base, IN 07/2020 to 10/2020 Monitored network performance and ensured its maximum availability and reliability employing oversight with respect to network security for timely situational incident analysis and remediation Implemented solutions that reduced single points of failure and improved system uptime Migrated physical servers to VMWare platform which led to significant cost reduction Worked on first-level incident/problem determination and provided resolution for service incidents and queries on a 24x7 basis within the agreed service levels Drove preventative maintenance, back-up and system upgrades including service packs, patches, hot fixes and security configuration issues Ensured timely escalation of incidents to higher levels when required and maintained Log File for network errors Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs) Assisted clients and employees by explaining how to properly use network equipment. - Designed scalable and user-friendly network architecture to meet business objectives. Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures SEOVER TECH SERVICE ENGINEER Children's Healthcare Of Atlanta | Johns Creek, IN 12/2016 to 01/2020 - Participated in Server & Hardware Deployment, Planning, Development and Maintenance for critical and important events like IPL/World cup/Winter Olympics/ASIAN Games in India Administered and resolved all traffic congestion problems for ensuring smooth network operations Performed activities like: Monitored ISP bandwidth utilization and convincing management to provide more 10G and multiple of 10G ports for serving the end users during the national events Provided RFO's for critical outages of any server related issues for Tier 2 ISP's Made all network related changes in Firewall, Routers & Switches; implemented SSL on Server - Allowed the access for websites as per requirements and policy (App and URL filtering, HTTPs inspection) Supervised Anti-Virus, Anti-Bot and Threat Emulation activity in firewall and work accordingly Planning, Deployment and maintenance of recourses based on requirements to ISPs during national and global entertainment events. Monitored the type of traffic getting served for each cluster through internal tools Participated in onboarding of new ISP's under AANP Program by checking the traffic level and other criteria Liaised with Data Centre Business Partners and other internal teams like Planning, Logistics, Networking Teams, Field Technicians, ISPs, Equipment Vendors, Operations and Engineering Staff for ensuring smooth daily operational work Preparing disaster recovery plans for network and security devices; interfaced with vendors for network and security products; Coordinate with ISPs and different internal teams to return Networking equipment from partner locations Delivering network maintenance support and responding to outages during off-hour software/hardware deployments within agreed Service Level Agreements (SLAs), Standard Operating Procedures (SOP) & TAT (Turn Around Time) Prioritizing the tasks in hand basis the criticality; supervising high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment - Trained & supported team members in resolving technical issues - Generating daily, weekly, monthly reports (DPR) and sharing the same with the Client and Project Manager NEOWORK ADMINISTRATOR 05/2015 to 12/2016 IPsoft Global Services | City, India . Provided core Infrastructure Management Services to business in a large complex environment consisting of T-systems; administered entire Network Control Centre, IT networks, Data Centre, Voice & Telephony Infrastructure Performed all IT Helpdesk Support activities as per the raised such as: Installations, configurations, troubleshooting, maintenance and other related activities for Firewall, Domain Server, File Server, Print Server, MS Outlook, ERP Packages, Desktop and all other internal software & hardware Server and other back-up management - Network Routers, Switches, Wireless Controller, Firewalls and Panorama Wired & wireless LAN and WAN configuration Anti-virus updating, installing patches & service packs Installing network printer and troubleshooting all user end problems Software installation as per organization policy Desktop support via email and phone Supervised 3rd Party Engineers and provided resolution for service incidents and queries on a 24x7 basis within the agreed service levels