ตัวอย่าง Resume ผู้จัดการฝ่ายปฏิบัติการ (Operations Manager) ฉบับที่ 131
Resume Example Operations Manager #0131 ประมาณ 936 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Operations Manager ระดับอาวุโส มีประสบการณ์รวมประมาณ 5 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 6 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 5 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 6 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 8+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Self-motivated Operations Manager with excellent skills in customer service, departmental management, operational support, human resources, employee satisfaction, and general hotel accounting. Remains professional and tactful in all situations with a focus on increasing guest satisfaction and employee retention. Well versed in obtaining and exceeding brand standards, while successfully maintaining meticulous records, and controlling costs.
Experience
Operations Manager05/2022 - Current
Tishman Speyer
- Employee Engagement and Retention
- Strategic Planning
- Risk Management
- Creating Experiences Scheduling
Position
Maintaining Compliance Systems Implementation
Process Improvement Strategies
- Recruitment, Hiring, and Onboarding
- Manage the Front Desk, Housekeeping, and Engineering Departments
- Set policies and expectations with the departments
- Creates shift checklists for each department
- Process time & attendance, including time off requests via UKG
- Create weekly schedule
- Conduct one-on-one meetings to ensure employee satisfaction
- Provide organizational solutions to enhance the day-to-day operations
- Conduct inventory counts and weekly ordering for the departments
- Conduct monthly departmental meetings to provide proper communication, expectations, and training
- Trains new employees
- Research and source additional materials and platforms to enhance the guest experience and assist in the delivery of departmental expectations, such as Kipsu for guest communication and ordering of proper cleaning tools
- Oversee the operations of the Food & Beverage department
- Presented ideas for operational improvements such as utilizing Open Table for reservation management
- Review resumes for all open positions, conducts phone screenings, sets up interviews, interviews candidates, extend offers of employment, and process new hires in ICIMS and UKG
- Assist employees with setting up benefits and time off requests via UKG
- Manage the social media accounts for the hotel and on-site restaurant, bar, and event spaces
- Review the P&L statement monthly and ensures compliance with budget
- Respond to reviews for the hotel and on-site restaurant
- Ensure compliance with IHG standards in terms of guest satisfaction and cleanliness
- Coordinate with third party companies for shuttle and security coverage at the hotel during peak times
- Process account receivables, account payables, account reconciliation, charge backs, and invoices.
Front Office Manager01/2019 - 05/2022
Hilton Grand Vacations
- Respond to Marriott Guest Satisfaction Surveys
- Standardized new front office structures and processes to promote collaboration and increased performance
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Developed highly efficient front office team through ongoing coaching and professional development opportunities
- Delegated tasks to Front Desk Supervisor and Front Desk Lead to organize and improve department efficiency
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Submit payroll for Front Desk, Bell Attendants, and Accounting
- Effectively oversee hotel operations as Manager on Duty
- Assisted with creation of virtual marketplace website and created new marketplace product mix
- Manage inventory, ordering, and invoicing for marketplace
- Order front office supplies, print invoices, and log purchases in company checkbook
- Ensure hotel room inventory is in balance between different systems on daily basis
- Receiving and posting Marriott Bonvoy Rewards Reimbursements.
Front Desk Supervisor03/2018 - 01/2019
- Encouraged team members to get sign-ups for Hilton Honors Program and established incentives for enrollments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collaborated with team members to handle guest requirements from check-in through check-out
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Performed concierge services for guests
- Promoted local entertainment, social and sporting events, and offered details to assist patrons
- Maintained transaction security by verifying payment cards against identification
- Got certified in First Aid and CPR
- Trained and supervised all front office employees
- Constructed bi-weekly schedule
- Shadowed Director of Operations on daily basis
- Witnessed process for laying off employees
- Assisted Accounting with third party payments and chargebacks.
Night Audit Supervisor05/2016 - 03/2018
Hei Hotels & Resorts
- Trained on night audit, completed nightly checklist, and ran night audit in Opera
- Revised night audit checklist
- Reported to Accounting Manager and coordinated with Front Desk Manager and Supervisor
- Generated daily reports to keep leadership informed about arrivals, departures, and overall occupancy
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Provided quick, complete responses to guest requests and concerns to create pleasant stays
- Received and transferred incoming phone calls via switchboard
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting
- Investigated daily variances and corrected errors to resolve discrepancies
- Completed night audit reports for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
- Master of Business Administration
- Carlow University - Pittsburgh, PA
- Bachelor of Science Management
- University of Pittsburgh - Johnstown, PA · WEBSITES, PORTFOLIOS, PROFILES
Skills
Front DeskHousekeeping (EVS)Decision MakingOperational ManagementInvoicing and BillingStaff ManagementIncidents ManagementPerformance Monitoring
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Operations Manager ประสบการณ์ 5 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 6 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ