ตัวอย่าง Resume ผู้จัดการฝ่ายปฏิบัติการ (Operations Manager) ฉบับที่ 217
Resume Example Operations Manager #0217 ประมาณ 1222 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Operations Manager ระดับอาวุโส มีประสบการณ์รวมประมาณ 8 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 5 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 8 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 5 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 40+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Highlights
- - Retail inventory management - Store opening and closing procedures - Accurate cash handling - Store operations - Outstanding communication skills - Exceptional leader - Conflict resolution skills - Team-oriented - Recruiting and interviewing
- Awarded "Lead Manager of the Year" in 2009 and 2010.
Experience
Operations Manager12/2013 - 10/2015
Columbia University
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Hiring and firing, creating work schedules, serving customers, completing sales transactions, bookkeeping, and a number of other duties specific to the industry.
- Enforce safety, health, and security rules.
- Establish credit policies and operating procedures.
- Keep records of purchases, sales, and requisitions.
Department Manager08/2012 - 02/2013
Prada S.P.A.- Las Vegas
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine focus of sales efforts.
- Answer customers' questions about merchandise and advice customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise, Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Implementing and maintaining merchandising presentations, processing daily cash transactions by reconciling any overages or shortages, and directing store employees' daily activities.
Assistant Manager2012 - 08/2012
Twice Daily
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Hiring and firing, creating work schedules, serving customers, completing sales transactions, bookkeeping, and a number of other duties specific to the industry.
- Enforce safety, health, and security rules.
- Establish credit policies and operating procedures.
- Keep records of purchases, sales, and requisitions.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Zone Merchandise Supervisor06/2008 - 2012
- Listen to and resolve customers' complaints regarding products or services.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Possess leadership and organizational skills, the ability to both communicate and negotiate effectively and knowledge of how to read and interpret financial reports.
- The ability to use email, spreadsheet, word processing, and database and inventory-control software is generally necessary as well.
- Follows sales trends in the store or stores they work for, monitoring what types of goods sell and what types are difficult to generate interest in.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Solicit sales of new or additional services or products.
Sales Associate and Department Manager / Walmart - City, STATE09/2005 - 06/2008
- Implementing and maintaining merchandising presentations, processing daily cash transactions by reconciling any overages or shortages, and directing store employees' daily activities.
- Outstanding communication, interpersonal and customer service skills are essential.
- The ability to manage, plan, prioritize and implement detailed instructions for employees is also required, as well as the ability to motivate staff to meet sales goals.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
- High School Diploma: 2002 · Yutan High - Yutan, NE
Skills
advertisingbillingbookkeepingbudgetcalculatorscash registersinterpersonalcost reductioncreditResolve customer complaintscustomer service skillsdatabasedeliverydirectingemailfinancialfinancial reportsfinancial statementsfiringfocusformsHiringInventoryinventory-controlinvestmentsleadershipdirectormaterialsmerchandisingExchangemoneyofficeorganizational skillspersonnelpoliciespresentationsprocessesreadreconcilingrecording
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Operations Manager ประสบการณ์ 8 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 5 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ