ตัวอย่าง Resume ผู้จัดการฝ่ายปฏิบัติการ (Operations Manager) ฉบับที่ 290
Resume Example Operations Manager #0290 ประมาณ 4022 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Operations Manager ระดับอาวุโส มีประสบการณ์รวมประมาณ 12 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 6 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 12 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง SAP ซึ่งเป็นสิ่งที่ HR สายผู้จัดการฝ่ายปฏิบัติการ ให้ความสำคัญ
- ประสบการณ์ 6 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 14+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
- Business-conscious General Manager bringing over 12 years of experience in the supply chain industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Experience
Operations Manager11/2022 - Current
Restaurant Technologies, Inc
- Salary structure/compensation analysis - Leadership and team building.
- Profit and loss accountability
- Cost analysis and savings
- Team oversight
- Vendor relationships
- Variance and risk analysis
- Training and coaching
- Staff development
- Purchasing and planning
- MRP and ERP systems
- Data review
- Communication skills.
- Calm under pressure
- Proficient in Microsoft Office, SAP, Process Safety Management for Highly Hazardous Chemicals.
- Succession planning
- Networking abilities
- Troubleshooting expertise
- Customer retention
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
General Manager01/2022 - Current
Westrock Company
- Aided and managed the startup of a new warehouse within the Don's organization, complying with the company's policies and vision
- Oversee basic operations such as receiving, warehousing, distribution, procurement, and warehouse maintenance
- Worked with entirely new staff to lead them and help meet or exceed productivity targets
- Responsible for employee training, including but not limited to; occupational safety as it applies to warehouse activities, computer/radio frequency functions, food safety, security, and facility upkeep
- Initiate, coordinate, and enforce optimal operational policies and procedures within the Don's organization as a whole, not just facility based
- Ensured stock control and warehouse organization
- Liaise with clients, suppliers and transport companies
- Organize notes, assign roles, and oversee warehouse employees
- Receive feedback and monitor the quality of services provided
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Taught alertness and security tactics to reduce theft and losses.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments and direction.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
VICE PRESIDENT OF OPERATONS / Arrivia - Waco, TX02/2020 - 12/2021
- Managed a multi-million dollar P&L, working to reduce expenses and justify costs
- In working with my partner, we doubled the net profit of the company in one year of me being in that position
- Monitored production, supervisors, and take corrective action where needed
- With constructive critisim, enabling supervisors and other leaders to believe in themselves and buy into the misson of the company
- Maintained insurance polcies to include,workers compensation, general liability, auto coverage, warehouse legal liability amongst several other policies
- Monitored day to day operations so that customer are receiving the best they are able to receive under my leaderhip
- Customers made comments as to how they wished I could be a leader at all of the cold storages they work with
- Leveraged my safety background in order to train other leadership member manage two other facilities in Texas in order to get them into compliance leveraging my PSM/Occupational Safety
- Background
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Led team in strategic executive-level planning.
- Answered questions from subordinate leadership on relevant regulations and policies.
- Implemented and monitored internal control procedures.
- Analyzed market trends and conducted GAAP analysis to update budgeting and forecasting.
- Conducted independent analyses to resolve program deficiencies.
- Negotiated contract specifications with major vendors.
- Identified and established KPIs to improve team efficiencies and sales strategies.
- Planned program details according to defined corporate strategy.
- Assessed project resource requirements to support strategic execution.
- Made recommendations to senior leaders on business strategy and initiatives.
- Managed annual review processes to support business functions and compliance.
- Identified problems and implemented solutions to better streamline operations.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Provided valuable leadership for program team members and third-party consultants.
- Developed and analyzed cost vs. revenue metrics to monitor staff performance.
- Collaborated with financial leadership to support treasury and banking operations.
- Directed annual budgeting processes and verified alignment with company objectives.
- Oversaw grant spending and reporting for compliance.
- Prepared business locations to meet timelines for internal and external audits.
- Delivered strategic input into business decisions and deals.
- Determined performance goals and offered tactics for achieving milestones.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Reviewed new facility plans and suggested modifications to meet compliance standards.
- Devised corrective actions to prevent accident reoccurrences.
- Researched and answered regulation-related questions.
- Checked and calibrated equipment for safety.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Maintained records documenting safety audits and accidents.
- Submitted compliance reports to regulatory agencies.
- Developed mutually agreeable, measurable safety performance standards.
- Monitored safety standard and regulation changes, disseminating updated information.
- Negotiated agreements and settlements with regulatory agencies.
- Created safety bulletins, flyers and educational materials promoting safety awareness.
- Prepared and delivered workshop, conference and seminar lectures on various safety topics.
- Controlled hazardous waste storage and disposal.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
- Orchestrated and led occupational safety trend and current hazards analyses.
- Authored, coordinated and delivered mass educational briefings focused on occupational mishap trends and prevention.
- Coordinated fire drills on monthly basis for employees of every work shift.
- Positioned as safety consultant for department managers to provide expertise in safety criteria, technical directives and operational techniques.
- Investigated reported and identified compliance issues against accepted standards.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Issued official approvals in instances of achieved or exceeded compliance standards.
- Tested applicants with oral, written or practical tests, depending on licensing requirements.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Followed up with licensees to verify adherence to requirements.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Maintained detailed database of compliance data, activities and actions taken.
- Evaluated applications and associated documentation to determine eligibility.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Researched and resolved issues with billing and invoices.
- Entered account data and provided updates to accounts database.
- Prepared monthly consolidated financial statements, and monitored daily cash activities, including disbursement and receipt of funds.
- Assisted director and controller with special projects.
- Observed client confidentiality and verified data integrity in work-related tasks.
- Created and sent invoices to customers for purchases of products and services.
- Spotted system errors and provided efficient resolution using corporate procedures.
- Prepared schedules for auditing at year-end.
- Presented weekly reports to CEO and VP focusing on financial accounting, cost accounting and sales data to align corporate strategy goals with day-to-day operations management.
- Evaluated business metrics and data, conducted fiscal monitoring and reported incidents to management.
- Analyzed trends and tracked customer behaviors.
- Saved approximately 30% in labor budgets by identifying creative ways to move salary ranges with market
- increases without laying off employees.
- Processed $ 10mm+ mergers monthly across 3 different systems.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Monitored loans and accounts payable to confirm payments are current.
- Accessed financial information to answer questions and gather details about specific accounts.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Coordinated work across departments to keep teams on track with company goals.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Delivered expert thought leadership recognized for driving process improvements.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Supervised daily operations of multi-million dollar divisional operation.
- Created business process flows to identify opportunities for improvement.
- Traveled to trade shows and client meetings to promote company brand.
- Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Reduced costs and optimized revenue by executing contract bidding and procurement processes.
- Represented company interests before federal agencies, city representatives and regulatory entities.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Facilitated new business opportunities and promoted current marketing projects through print, broadcast and B2B outlets.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
- Crafted and monitored internal control systems.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
- Roadmapped plans to outline benefits and address potential constraints prior to resource commitment.
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
DIRECTOR OF SAFETY AND COMPLAINCE12/2013 - 02/2020
FREZ-N-STOR, INC - City, STATE
- Responible for PSM and Occupational Safety
- Bringing OSHA recordables down by at least 50% in my first year
- At the end of the tenure of this position, OSHA conducted a consultation audit and found zero serious safety
- hazards in Occupational Safety as well as Process Safety
- Management
- Conducted Safety Orientations and refresher training as needed
- Adept at researching, monitoring, ensuring total compliance of Regulations and Standards pertaining to Operations
and Environmental Safety
- Changed safety culture from nearly non existent to having a safety committee and eployees buying into the program reducing workers comp claims by 90%
- Managed all pest control providers and vendors vetting them before contracts were signed and ensured we were meeting the standard PSM standard for contracors working around ammonia refrigeration systems, ensuring they were trained and qualified to work around the ammonia refrigeration system
- Acted as Human Resources Manager until one was put in place
- Acted as Food Safety Manager/SQF Practitioner ensuring total compliance with USDA/FDA regulations.
- Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Prepared and led internal assessments regarding data and information integrity against in-place organizational and regulatory standards.
- Cultivated strategies to bolster organizational security posture and support enabling technology.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Monitored and authorized employee and guest access to guard against theft.
- Held routine and surprise drills to keep help security team members practice response plans.
- Investigated security breaches and took appropriate measures to minimize damage.
- Recommended equipment and services to improve facility and network security.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Created and rolled out budget for security department.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
- Reviewed security practices prior to events and identified potential weaknesses.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Developed mutually agreeable, measurable safety performance standards.
- Controlled hazardous waste storage and disposal.
- Negotiated agreements and settlements with regulatory agencies.
- Monitored safety standard and regulation changes, disseminating updated information.
- Researched and answered regulation-related questions.
- Maintained records documenting safety audits and accidents.
- Devised corrective actions to prevent accident reoccurrences.
- Prepared and delivered workshop, conference and seminar lectures on various safety topics.
- Checked and calibrated equipment for safety.
- Submitted compliance reports to regulatory agencies.
- Created safety bulletins, flyers and educational materials promoting safety awareness.
- Reviewed new facility plans and suggested modifications to meet compliance standards.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
- Orchestrated and led occupational safety trend and current hazards analyses.
- Authored, coordinated and delivered mass educational briefings focused on occupational mishap trends and prevention.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction. - Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
- Collected samples of dust, gases and other potentially toxic materials for analysis.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially
- hazardous conditions or equipment.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Investigated adequacy of ventilation, exhaust equipment or lighting potentially affecting employee health and performance.
- Ordered suspension of activities posing threats to workers' health or safety.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Participated in business safety committee meetings and health and safety audits.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Developed and created materials for new employee health and safety orientations.
- Maintained and updated emergency response plans or procedures.
Product Owner11/2013 - 02/2020
FREZ-N-STOR, INC - City, STATE
- Acted as liaison between business and IT teams to refine the software products and incorporate features based on process demands
- Helped design reports to leverage data and information with the push of a button
- Partnered with IT and product leadership to drive and manage the solution development process and ensure the
- product team understands the direction and vision
- Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle
- Articulated product vision and user stories in a way clearly understandable to development teams
- Ensured products met or exceeded facility expectations
- Excelled at gathering feedback and requirements; communicating needed changed to the development team; and
- overseeing seamless, high-quality rollouts to on-time and on-budget conclusion
- Key Projects: Implementation of fleet management software consisting of working with developers and consultants
- to extract data, develop policies, and conduct training for all staff involved
- This reduced our maintenance and repair costs of fleet equipment and building damage by 40% Managed
- development to launch of a labor management system to drive productivity in the facility
- This project consisted of working with software developers to extract and analyze data from different pieces of
- software to set standards by which employees should follow
- My role was the help define each process, help with the SQL code behind the scenes, and receive the desired results at the end
- This piece of software helped to increase the bonus pay for hard workers and over achievers, thus helping maintain employee retention
- Managed concept to launch of a new loading schedule for inbound and outbound trucks
- This consisted of working with software developers while testing each phase to ensure compatibility within the supply chain environment
- This product is now being used by other organizations as well.
- Outlined new feature plans and specifications.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Collaborated with design team to come up with product look.
- Oversaw team resources and allocated assignments.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Managed pre-production and production product deployments.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues. - Investigated product's safety and handling qualities and ways of distribution, usage and maintenance.
- Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
- Presented designs and reports to customers or design committees for approval and discussed need for modification.
- Evaluated feasibility of design ideas based on appearance, safety and market characteristics.
- Developed manufacturing procedures and monitored designs to improve operations and product quality.
- Observed quality control procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- 07/2010 to 10/2013 International Shipments Coordinator/Customer Service FREZ-N-STOR, INC - City, STATE
- Skillfully authored and submitted export documents for the USDA and FSIS while ensuring customers
- internationally receive exceptional service and support
- Proficiently managed one of the largest and most profitable customer accounts while accurately maintaining inventory balances and scheduling shipments.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders. - Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Reached out to customers after completed sales to suggest additional service or product purchases. - Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision making.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings 65% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new value added services and account changes.
- Updated warehouse management system with order specifics and customer details, preferences and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
- Bachelor of Science: Business Management
- LIBERTY UNIVERSITY
- Associate of Science: Networking Communication & Information Systems
- LINCOLN COLLEGE OF TECHNOLOGY
Skills
Quality AssuranceRegulatory ComplianceInventory ManagementProject ManagementProduct ManagementData AnalysisPerformance improvementsRecruiting and hiringCustomer relationship managementPackaging and sanitationCustomer experiencesEmployee developmentStaff supervisionClient relations
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ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Operations Manager ประสบการณ์ 12 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 6 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
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