Professional Summary
Jessica Claire Accomplished Healthcare Manager Seasoned professional in helping businesses implement solutions that save time, money, and resources. Strong leader with the ability to inspire the trust and respect of the team and stimulate production within the workplace. Identified and recommended strategies to reduce costs and improve quality of care/service. Provided staff development and training to medical personnel. Served as a liaison between medical staff, ancillary support departments, and Quality department members. EXPERIENCE Ò BUSINESS CONSULTANT/ANALYST 12/2018 to CURRENT Iconma, L.L.C. | Waltham, MA Lead for the nation's leading not-for-profit health plan, serving over eleven million members from over 600 locations Accountable for maintaining the Cost Estimation (CE) operations by providing solutions to member complaints and resolving system issues leveraging HealthConnect and ServiceNow, performed CE tool demos and provided analytical support to improve the member experience Developed quarterly CE Accuracy reports to provide visibility of the performance and utilization of the CE tool for high-level stakeholders; reports assisted leadership in making informed business decisions and identified improvement opportunities Responsible for creating cross initiative integration test plans and case scenarios for system upgrades and managed testing teams, provided test summary reports to stakeholders, tracked and monitored test plan data Maintained working relationships with IBM, MedImpact, Optum, and internal clients supporting project and operational work, which led to increased estimate accuracy, and compliance and reduced member complaints. SECIOR HEALTH CARE ANALYST Memorial Hermann | Houston, TX 12/2017 to 12/2018 For the nation's leading not-for-profit health plan, serving over eleven million members from over 600 locations Managed project team to develop SharePoint implementation for the Quality departments to increase efficiency, data collection, and provide visibility across the Riverside Service Area Guided project team and stakeholders in implementing SharePoint sites for the Quality departments to increase efficiency and data collection to provide visibility across the Riverside Service Area Collaborated with physicians, department administrators, and nursing managers to streamline procedural sedation audit process that improved efficiency and patient care Extracted information from major systems/databases using techniques to validate, clean, and complete data to generate and present quarterly quality reports and monthly sepsis reports assisting clinical staff to improve the quality of patient care Scheduled, prepared, and facilitated monthly and quarterly meetings to present quality reports to administration and clinicians to provide performance insights and develop process improvement plans Prepared documentation for physicians on the quality of care, focus reviews, and the peer review process to ensure provider care met federal, state, and local requirements for the General Surgery department. ASOOCIATE PMO ANALYST Providence St. Joseph Health | City, STATE 12/2014 to 12/2016 For the third largest non-profit healthcare delivery system, serving residents across seven states Created, analyzed, and managed project data to support executives in their decision-making Built strong and sustainable relationships with business partners and project team members Managed documents and processes from multiple sources, using interviews, document analysis, requirements workshops, use cases, workflow analysis, and prototyping Conducted interviews with key business users which resulted in a more efficient process Researched and resolved issues regarding the integrity of data flow into databases Authored project documentation including scope documents, business, functional and non-functional requirements, test artifacts, and implementation guides Assisted with administrative and scheduling activities; spearheaded scheduling meetings, coordinating conference calls, and documenting meeting minutes; provided PMO support for project meetings to teach data analytic concepts and answer questions from data owners Led Hansei (Lessons Learned) meetings for leadership and project teams; supported continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes Efforts resulted in a more streamlined process, reduced variation and waste Supervised project team of 10-15 people to gather vendor contracts for Affordable Care Act (ACA) compliance, created a live dashboard for tracking, provided weekly status reports to leadership, and created centralized database. CLOVICAL APPLICATION ANALYST Epic Management Resources | City, STATE 12/2013 to 12/2014 For a management and consulting group that provides services to Southern California multi-specialty physician groups and independent practice associations Managed and maintained Electronic Medical Record (EMR) database; utilized expertise in data analysis to troubleshoot, problem-solve, credential users, and implement solutions to Electronic Medical Records Efforts increased the quality of care for patients and exceeded regulatory standards Resolved EMR issues for all clinical staff ensuring each request is sent to the appropriate personnel Efforts increased provider satisfaction and engagement Developed system configurations and programmed system applications which led to reduced troubleshooting issues and increased system sustainability Created training materials; composed templates design, workflow design, training structure, and ongoing support of EMR; responsible for configuration, analysis, installation, testing, user training, and support for software applications Efforts resulted in a decrease in support tickets - time and cost to the organization Communicated with clinical and non-clinical staff to assess their needs and provided relevant solutions Led all project management activities for Care Link providers and staff; assisted patients with the registration process and provided technical support for Customer Ticket Triage Patient Portal Call Center. EDUCATION AND Project Management Certification