ตัวอย่าง Resume งานบริหารโครงการ (PMO) ฉบับที่ 209

Professional Summary

Jessica Claire Hardworking Customer Success Executive and Project Management Professional driven to exceed expectations and maximize customer satisfaction. Offers 8 years of experience in the IT consulting and services industry, leading projects and managed services up to $3MM, collaborating with cross-functional teams to accomplish organization goals. Strong customer relationship skills. Built solid relationships with +20 customers to ensure quality delivery of services and projects. Strong technical skills with business software tools and applications and experience working with remote teams. Versatile project and team leader. EXPERIENCE C CUSTOMER SUCCESS EXECUTIVE Axon | Madison, WI 06/2021 to CURRENT Execute the processes of the Customer Success methodology, aligning the products and services of the organization with the baseline objectives of the clients assigned for the preparation of value creation plans that allow customer success. Follow up and monitor the proper execution of the projects transition process towards the stage of adoption and operation of the service. Ensure the delivery of value and relationship management with the customer throughout the operational life of the contracted services.

Highlights

• Achieved 215% growth in the expansion target for recurring contracts for assigned customers. Accomplished 117% growth in IBM license renewals for assigned customers. PROJECT MANAGER Otis Worldwide | Columbus, OH 12/2015 to 05/2021 - Planned, lead, managed, and coordinated the assigned projects, continuously monitored their execution within the budget, schedule, and defined scope. Managed and led the personnel assigned for the execution of the projects. Identified, managed, monitored, and controlled the risks associated with the projects. Provided specialized support to the management layer in the definition of the project initiatives in the company. Prepared regular technical and financial reports of the projects to the stakeholders (customer and internal team of the organization).
• - 96% of IT projects completed withing schedule and budget. Led a $2M project for the installation and set-up of the IBM PowerHA infrastructure for the foreign exchange platform of the banking regulatory entity of the Dominican Republic. Managed a multicultural team of 15+ experts (including infrastructure architects, cloud solutions specialists and automation engineers) and 10+ cross-functional team members for the delivery of a Disaster Recovery Center at IBM RTP, NC for the considered biggest private bank in the country. Directed the set-up of the first outsourcing for SAP on Azure contract at the organization for a top retail company achieving a successful migration and subsequent updates of the BW and BO modules from SAP HEC cloud to the Azure cloud. Successfully delivered the cloud infrastructure as PaaS for the 1st migration to the cloud of the T24 core banking system of the 2nd top private banking institution in the Dominican Republic. INCERN HUMAN CAPITAL & PMO GBM Dominicana | City, STATE 12/2014 to 12/2015 Supported the Human Capital unit in all its processes, particularly in the Emergency organization, ensuring compliance with the requirements of the organization at the emergency level for business continuity. In the PMO, supported the monitoring and update of the pre-audit of the organization's projects and the processes of the PMO unit.
• Increase in the Emergency Maturity Index from 86.1% (2014) to 95% (2015). Project Management Professional (PMP)-No.: 2270892

Education

• DELF B1 Certificate (Diploma in French Language Studies).
• Master of Business Administration | Finance Concentration · Pontificia Universidad Católica Madre Y Maestra, Santo Domingo, Distrito Nacional
• Bachelor of Science | Industrial Engineering · Pontificia Universidad Católica Madre Y Maestra, Santo Domingo, Distrito Nacional
• Graduated Summa Cum Laude, GPA: 3.8/4.0

Skills

Languages

Spanish: Negotiated: · French: Negotiated: · English: Negotiated: