ตัวอย่าง Resume ออกแบบเว็บ (Web Designing) ฉบับที่ 237

Professional Summary

Jessica Claire Web communications professional with more than seventeen years in higher educations website management. Strong writing for the web, project management, user experience and strategic communications skills. Possess the understanding of how to present content, design and information architecture to convey the right messages and deliver outstanding user experiences. Proven ability to work independently, handle complex projects and drive work to meet deadlines. SKILLS Writing for the Web ~ Strategic Communications ~ Change Management ~ Web Content Management Information Architecture ~ Public Speaking ~ Business Process Improvement ~ User Experience ~ Leadership EXPERIENCE O WEB AND USER EXPERIENCE MANAGER Merck & Co., Inc. | Cleveland, TN 04/2000 to 09/2017 - Managed several large-scale web redesign and implementation projects with responsibility for content development, stakeholder engagement and communications, change management, training, content management system implementation, graphic redesign and vendor/consultant management. Evangelized for usability best practices and information architecture based on user input that ensures outstanding findability. Communications and web support for all internal departments. Responsible for developing user-focused communications and web presence that inform and engage employees and assist them with supporting campus customers. Worked with HR leadership to develop and implement a comprehensive Employee Benefits website. Provided communications and web support for employee programs, initiatives and print publications. Developed SharePoint implementation change management plan, including internal communications and training materials, and deliver plan to users across organization to increase engagement and knowledge base. Worked with users across 30 campus locations to understand website and technology needs and implement usable solutions that provide a positive customer experience. Lead web governance program to continuously ensure technology, resources and processes are in place to effectively sustain the organization's web presence and align with operating plan and strategic goals. Implemented and lead a decentralized web content management model across the organization to ensure adherence to content strategy and publishing standards. Created and delivered training for content editors. - Developed strategic communication plans and deliver communications to engage and inform stakeholders across the organization. Implemented web statistic analysis and reporting program to increase content owner engagement, drive content presentation improvements and meet website goals. ASOOCIATE DIRECTOR, STRATEGIC PLANNING Hdr, Inc. | Philadelphia, PA One-year leadership role 11/2013 to 11/2014 Wrote and maintained all content on Operations Managers website to ensure they were well informed and engaged. Led communication and change management for implementation of the organization's strategic plan across 30 campus locations. Managed campus Operations Manager (OM) and Deputy OM appointment process on behalf of the Research Foundation President. Interacted with campus presidents, faculty and staff to assess performance levels of OM in carrying out their duties. Improved the OM evaluation process by aligning OM performance reviews with campus audit activity. Identified and mitigated risks to prevent them from becoming larger issues with negative impact to the organization. Increased the effectiveness of the OM orientation program by tailoring programs to campus size, type and operational model. CCORPORATE COMMUNICATIONS SPECIALIST KeyBank | City, STATE 05/1992 to 04/2000 - Served as communications liaison to all internal departments. Responsible for creating internal and customer communications. Lead content creation for Northeast division of corporate website. Managed daily virtual editorial board meetings across several U.S.locations to produce e-news content for 300 branch locations. Served as web and communications lead on projects to market financial services and products and improve customer relationships. Researched and wrote detailed policies and procedures used by staff at 300 branch locations to perform daily operations and be in compliance with state banking laws and regulations.

Education

• Bachelor of Arts
• Siena College, Loudonville, NY · English · Certified Web Usability Analyst, Human Factors International
• Graduate Certificate in Non-Profit Leadership, Empire State College
• Certified Scrum Master, Scrum Alliance