ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 116
Resume Example BPO #0116 ประมาณ 1126 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Live Chat Agent, Business Advisor / Actionlink - Downers Grove, IL ระดับมืออาชีพ มีประสบการณ์รวมประมาณ 11 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 5 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 11 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 5 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 14+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Experience
Live Chat Agent, Business Advisor / Actionlink - Downers Grove, IL10/2018 - 05/2019
- Business administration
- Scheduling
- Multitasking abilities
- Compassion
- Responsible
Organization and Time management
- Excellent grammar
- Microsoft Office
- Ability to catch errors
- Accurate
- Verbal and written communication
- Clerical
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Assisted with coaching and mentoring of new employees.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day.
- Experience working in a remote environment.
Customer Service Representative and Dispatch05/2018 - 08/2018
AirNow HVAC
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in Microsoft Office to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended Product or Service to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Seasonal Voice Customer Service Representative / Amazon - City, STATE09/2016 - 02/2017
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Experience working in a remote environment.
Electronics Sales Associate / Walmart - City, STATE05/2004 - 09/2009
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Checked to see if requested items were available from store's inventory.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Processed credit and debit card payments to complete customer buying experience.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers by answering questions and fulfilling requests.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with locating and choosing merchandise in any store department.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Skilled using cash register, including processing sales discounts and refunds.
- Assisted customers with prompt and polite support in-person and via telephone.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
- Trade School Degree: Swedish Massage Therapy, 05/2001
- Sarasota School Of Massage Therapy - Sarasota, FL
- High School Diploma: General Studies, 05/2000
- Bayshore High School - Bradenton, FL
Skills
Customer servicesAdministrative supportTelephone etiquetteCustomer engagementTraining and mentoringWriting skillsDocumentation and reportingWeb portalsIssue escalationProject ManagementSpecial projectsMS OfficeOffice administrationTechnical Support
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Live Chat Agent, Business Advisor / Actionlink - Downers Grove, IL ประสบการณ์ 11 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 5 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ