อยากได้ Resume ที่โดดเด่นกว่าตัวอย่างนี้?

ใช้ตัวอย่างเป็นแนวทางได้ แต่ Resume ที่ชนะต้องเขียนให้ตรงกับตำแหน่ง และประสบการณ์ของคุณ เราเป็นมืออาชีพรับเขียน Resume และ Cover Letter ภาษาอังกฤษ รับประกันความพึงพอใจ

ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 152

Resume Example BPO #0152 ประมาณ 1070 คำ

เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Alexa Shopping- Operations Manager II ระดับอาวุโส มีประสบการณ์รวมประมาณ 14 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้

จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 6 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ

สิ่งที่ควรสังเกตในตัวอย่างนี้

ประวัติงานต่อเนื่อง 14 ปี เห็นการเติบโตของตำแหน่งได้ชัด
มีการกล่าวถึง Six Sigma ซึ่งเป็นสิ่งที่ HR สายงาน BPO / Call Center ให้ความสำคัญ
ประสบการณ์ 6 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง

เนื้อหาในเรซูเม่ฉบับนี้

Resume Example

Alexa Shopping- Operations Manager II

100 Montgomery St. 10th Floor- (555) 432-1000-

Professional Summary

JESSICA CLAIRE LinkedIn About: I am a positive and determined Operations Manager having an experience into operations management for 14+ years. I have a passion for delivering customer focused and designed driven process solutions. I excel at operationalizing strategy with a deep understanding on how to execute via project-based work and people management skills.

Highlights

1 - Introduction to Securities and Investments 2 - Individual Savings Account 3 - Global Securities Operations 4 - Financial Services Authority

Experience

Alexa Shopping- Operations Manager II05/2020 - 03/2021

Delta Apparel, Inc.

Loss prevention
Cash register operations
Product promotions
Remotely led a team of 25 Device Associates for Alexa shopping operations team in Seattle USA conducting RCA's (Improving CX) and Machine learning annotations for Alexa shopping
Developed and managed team members, Operations managers and Program Managers
Established measurement, reporting, and delivery management processes for effective accomplishment of team goals
Improved the productivity for the team by 15% by introducing new methods, practices and systems to reduce turnaround time.
Set up the performance management system for the team members to track productivity, quality, consistency to help in progressions and promotions
Responsible for people management - Performance management, hiring, training, retention, motivation. Have promoted 2 team members to lead position and associate to senior associate
Prepared annual budgets with controls to prevent overages.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency

Senior Manager-HR Operations / Harvard In Tech Seattle - City, STATE07/2021 - Current

Responsible for Managing operations across the organization of 100+ Volunteers
Designed and developed the HR team (Talent Acquisition team, HR operations, Data Management and Policy Management team) for the organization Harvard in Tech Seattle
Responsible for creating goals for the HR department and measuring progress towards those goals
Participating in meetings with all the operational areas in the organization, to discuss projects, provide feedback, and drive results
Examining and re-engineering operations and procedures for the organization, formulating policy, and developing and implementing new strategies and procedures
Oversee the organizations operations for Talent Management, setting up policies procedures for the organization
Manage external collaboration requests for the organization to create a partnership with the organizations and shared interest groups
Provided leadership for continual management and employee training initiatives.
Oversaw workforce management planning, volume predictions and capacity planning.

Amazon Alexa- Operations Manager II / Amazon.com - City, STATE07/2016 - 05/2020

Led a team of 60 Test engineers for Alexa operations team working on conducting RCA's (Improving CX) and Machine learning annotations for Alexa shopping, manual/auto testing for Amazon Alexa
Responsible for managing Alexa Echo content Operations team to meet selection, expansion, and service level goals
Developed and managed team members, Operations managers and Program Managers
Established measurement, reporting, and delivery management processes for effective accomplishment of team goals
Set a high-quality bar and continuously reinforce a culture of quality and innovation
Drive continuous focus on process excellence and automation. Automated 80% of the communication is now automated saving 4 full time employee
Collaborated with global stakeholders to set up developer satisfaction measurement through Net Promoter Score for 7 languages in 10 countries to run the goal of increasing Net Promoter Score by 20 percentage points
Provided inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
Program managed the end-to-end execution, deployment, go-live of automate test Risk Management system by coordinating with product, engineering, QA, and Operations team
Responsible for people management - Performance management, hiring, training, retention, motivation
Have promoted 15 team members from L2 to L3 role and 3 L3 to L4 role in the past 3 years.
Successfully managed low performing team members by designing coaching plan/performance improvement plan
Responsible for driving Kaizens as a part of business excellence team and training employees on Kaizens projects
Worked on operationalizing new Programs and Product releases ensuring there is no impact on the launch dates
Launched operations for 4 new Alexa devices, 5 locale and multiple API launches for Alexa device
Created detailed SOPs for all the new launches and API and ensure team is trained and ready for the launches
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Managed monthly, quarterly and annual business review for the certification team

Assistant Manager06/2008 - 07/2016

Infosys BPO LTD

Managed outsourced business for UK Registrar (Equiniti ltd) for 6 years in multiple projects like Custodian, Dividend management, Estate management, Sales and Transfer for UK shareholders
Managed outsourced business for US Mortgage services (PennyMac loan services) for 2 years and handled a team of 80 FTE along with 3 team leaders
Worked on payment process for all Loan services, Claim Management, Foreclosure, and Bankruptcy projects
Service delivery/Process compliance - Conducted periodic reviews of team, dashboards, guide and support teams, review process compliance and sign off SOP changes
Designed processes and systems supporting business needs before, during and after transitions.
Managed internal and external client-facing relationships through transitional periods.
Responsible for monitoring and maintaining business for the client
Work with the client teams to offshore, monitor and maintain SLA's along with handling BPO operations
Handled Monthly Performance Reviews, Analysis and process improvement along with the US counterparts
Resource Optimization - Monitor and control billing losses, reduce buffer in order to meet financial objectives
Responsible for people management - Performance management, hiring, training, retention, motivation

Welingkar Institute of ManagementPGDM: 2013

GPA: 70

Bsc: Math/Physics/Chemistry, 2008

PositionXII: 2005

Kakatiya University - Warangal GPA: 80

Balabharthi girl's junior college

Education

2022- Google Agile Project Management Certification [2021]-Harvard Business School Online-Specialization in Leadership and Management Management Essential: Certificate of Completion (2021) Strategy Execution: Certificate of Completion ((2021)
Leadership Principle: Certificate of Completion (2021) [2016]-Six Sigma and Green belt certified [2013]-CISI Certified-Certification in Investment Administrative Qualification (IAQ) with the below units

Skills

Guest servicesInventory control proceduresMerchandising expertise

สรุปว่าจะได้อะไรจากตัวอย่างนี้

ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Alexa Shopping- Operations Manager II ประสบการณ์ 14 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 6 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ

อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ