ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 161
Resume Example BPO #0161 ประมาณ 754 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Behavioral Interviewing -CPBA (DISC) Certified / Planning & organizing / Talent Assessments & training มีประสบการณ์รวมประมาณ 9 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 10 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 9 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 10 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
Jessica Claire A human resource professional with 9 years of experience in behavioral interviewing, training, employee retention and customer service. Creative, organized, action oriented and loves to have fun while working hard. Successfully led long and short term projects, delivered superior customer service while working with stretched targets and tight deadlines and successfully trained and developed an entry level team into exceptional coaches and training professionals.
Experience
Behavioral Interviewing -CPBA (DISC) Certified / Planning & organizing / Talent Assessments & training
- Creating captivating posters and flyers
Vendor management / Highly customer & people focused MS Office / Content Development
Certified Coaching Consultant SENIOR EXECUTIVE - TALENT TRANSFORMATION
- 2020 Companies | York, PA, India
Training & Facilitation05/2010 - 05/2015
- Drive behavioral training coverage for the India and Middle East regions through classroom & virtual training.
- Manage TNI, planning, delivery and effectiveness measurement. Trained over 3K employees through classroom training and over 5K employees through virtual training per year on various soft skills, effectiveness and management programs.
- Primarily focused on new managers/team leads and worked closely with them through the "Budding Manager" series training them on key skills like coaching, collaboration and goal setting etc.
- Facilitate classroom and virtual training sessions for on personal effectiveness, communication and customer service skills.
Vendor Management
- Evaluate and ensure calibration among all training vendors in order to provide a seamless training experience to employees irrespective of geography.
- Manage cost optimization, timely closure of requests and accuracy in payments.
Content Development
- Develop training content based on skill gap analysis and identified training needs needs specific to accounts.
Hiring and Interviews:
- Created role based talent assessments for various roles across levels
- Conducted comprehensive behavioral interviews and provided critical feedback on candidate competency for respective roles.
- Created role-wise frameworks for competency mapping and development over a three month period. Trained and calibrated panelists and sourcing agencies on a regular basis which contributed to improved sourcing accuracy and faster TAT.
- Ensured clear and comprehensive JDs and skill sets for the department\\'s job postings.
- Facilitate new employee induction sessions.
Sitel India Ltd, Chennai, India | City, STATE / Training and Coaching09/2007 - 05/2010
LEORNING SPECIALIST - L&D
- Owned the "Impact" initiative for the site which involved collaborating with business accounts, management and L&D in order to create a coaching culture in the organization. Trained and certified 16 team mangers on coaching skills and mentored them through the process of coaching their teams over a period of six months.
- Communication and customer service trainer for a service representatives in Canadian and American accounts.
- Introduced the Peer to Peer mentoring process within the L&D team.
- Created a process flow (SOP) for Training incentive for associates.
- Hiring and recruitment calibration:
- Screen entry level candidates on communication skills for voice, email/chat and back office projects Interview trainers and coaches on presentation and communication skills.
- Ensure calibration in the recruitment panel by conducting weekly calibration session and audits with sourcing agencies, recruiters and other interview panelists.
- Facilitate induction for new hires.
- Participate in vendor drives, campus drives and job fairs for recruitment.
Employee Retention
- Identifying possible attrition for associates within training by means of 1:1 sessions, performance audits and weekly feedback. Co-coordinating time to time meetings/sessions between the potential attrition candidates and the corporate HR team and follow up on the same. Ensure timely closure of issues raised by associates during the training phase.
CCOMMUNICATION & CUSTOMER SERVICE TRAINER / WIPRO BPO | City, STATE03/2006 - 05/2006
- Communication skills, customer service and soft skills trainer for three telecom accounts in USA. Trained associates on American culture and consumer behavior.
- Created a comprehensive gauge sheet to assess, direct and help associates improve customer service levels.
- Was awarded "trainer of the quarter" for Q4 2006.
CLOTOMER SERVICE REPRESENTATIVE / WIPRO BPO | City, STATE07/2004 - 02/2006
- Provide customer support to troubleshoot internet related issues for a telecom account in the US. Received client CSAT award for maintaining an average Customer Satisfaction score of 89% for the entire year 2004-2005.
- Awarded CSAT survey topper in Feb 2006.
- Was part of the CSAT "Hall of Fame" for 18 consecutive months.
Education
- Bachelor of Arts | English Literature, Political Science
- Himachal University, India, India · ADDITIONAL O INFORMATION · Work Authorization: On L2 visa, authorized to work in USA. · DISC - Certified Professional Behavioral Analyst · High Impact Presenter - Dale Carnegie · Coach Blitz Trainer (Leadership Skills for new managers) - Sitel Leadership Team
- Coach Consultant Certification - Bell Canada
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Behavioral Interviewing -CPBA (DISC) Certified / Planning & organizing / Talent Assessments & training ประสบการณ์ 9 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 10 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ