ตัวอย่าง Resume งาน BPO / Call Center (BPO) ฉบับที่ 174

Professional Summary

SKILLS O Jessica Claire Dedicated Patient Support Specialist/Customer Service Representative professional, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. In addition, I am an experienced Patient Support Specialist with over eight years of experience in Customer/Patient services. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated data entry and support professional with history of meeting company goals utilizing consistent and organized practices. Complex Problem Solving Critical thinking Business Strategy Microsoft Office Suite Good time management - Safety protocols Patient Medical Histories Family and Patient Support Clerical Support Office Operations

Experience

Education

• CLOTOMER SERVICE/SALES ASSOCIATE · Home Depot · Frontier Communications · 01/2015 to 04/2017 · Handled high volume of inbound outbound calls while maintaining accuracy, efficiency, and positive attitude · Creating payment arrangements for accounts past due delinquent accounts · Used strategic planning to replenish accounts and proactively offered payment plans that not only benefited customer but company also. · Processed payments and interact with customers daily utilizing professional mannerism skills Researched accounts, answered questions, and worked with new customers · Developed credibility and correspondence with customers · Analyzed problems · Researched new and followed up on existing disputes · Researched requests, checked availability, and, if necessary, recommended alternative products Maintained positive company image during difficult situations. · Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. · Provided positive first impressions to welcome existing, new and potential customers. · Answered customer questions regarding sizing, accessories, and proper care for merchandise. Engaged with at least 100+ customers daily to effectively build rapport and lasting relationships. · Business Administration And Management
• Polk State College, Winter Haven, FL · My Major is currently Business Administration and Management.
• High School Diploma
• George Jenkins High School, Lakeland, FL
• Maintaining a 3.7-grade point average I managed to graduate with high honors and was also a member of the medical academy. I received certifications in Home Health Aide and Cardiopulmonary Resuscitation while in the medical academy. I also became knowledgeable in medical terminology · Honoree of Jessica Murphy · Honor Roll 1st the semester year 2011.
• 7 GPA · Extracurricular Activities: Basketball team from the year 2012-to2015