ตัวอย่าง Resume อาหารและเครื่องดื่ม (Food and Beverages) ฉบับที่ 118
Resume Example Food and Beverages #0118 ประมาณ 3641 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Assistant Villa Manager(Butler Supervisor) ระดับอาวุโส มีประสบการณ์รวมประมาณ 5 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 11 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 5 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 11 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 32+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highlights
- C1 Mandarin: Beginner Negotiated: A1 - Created highly effective new program that significantly impacted efficiency and improved operations. - Promoted to Assistant Villa Manager due to Successfully lead villa team without manager for certain time that achieved customer satisfaction and obtain more guest from casino. - Improved delivery of Butler Command Center by Making Butler command center easy access in excel which include all information about hotel & Macau, realizing overall increase in customer satisfaction and cost efficiency. - Led team to achieve service recognition from upper casino management. - Promoted from Resort Villa Host to Senior Villa Host, in less than 12-months. - Improved Butler Report process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity. - Developed relationships with Casino Host to achieve guest satisfaction and gain more casino guest to hotel. - Consistently maintained high customer satisfaction ratings. Activities and Honors - Member, Alumni Association of Sahid Bintan Tourism Institue. Websites, Portfolios, Profiles - Jessica Claire (Linkedin) - Andry's Journey (Youtube)
Experience
Assistant Villa Manager(Butler Supervisor)05/2019 - Current
Firstservice Residential
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Coached staff on strategies to enhance performance and improve customer relations.
- Verified customer credit to establish payment method for accommodations.
- Offered guests beverages and refreshments upon check-in.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Senior Resort Villa Host( Duty Manager Level)06/2016 - 09/2019
Banyan Tree Hotels & Resorts
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed guest check-in and check-out procedures, reservations and payments. (VIP Guest)
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Created and optimized employee schedules for shift coverage.
- Facilitated successful Villa Host operations for high-volume Villa Guest.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Arranged special accommodations for guests to enhance visitor experiences.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided concierge services for guests.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Follow up VIP booking arrangements and brief the Team.
- Scheduled Villa Maintenance Program with Engineering Director and proposed to General manager and Revenue Team to obtain casino blocked allotment.
- Handled TOP VVIP from cooperate, Casino, Celebrities & Government.
- Monitor stock items checklist.
- Ensures F&B, HSK pantry items are well prepared.
- Made & follow up Team Member Roster.
- Recorded & Follow up Villa Defect Reports.
Resort Villa Host (Supervisor Level)08/2015 - 05/2016
Banyan Tree Hotels & Resorts
- Handled Food & Beverages service to Villa guest and assured the timing process according to hotels standard Including all process from taking order to serving and clearing up the table)
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers or communicated with casino host for the payment method
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Inspected villa arrival prior to guest arrived and make sure all amenities, guest preferences are in ordered & well set.
- Performed Cigar service, wine service.
- Coordinated with HSK to schedule guest make up service & turn down service.
- Performed 24 hours one stop service as private butler to VVIP Guest(Celebrities, Government's guest, high management of company and etc.)
- Support HSK team during peak season/high demand of service.
- Support Front desk during peak season/high demand of service.
- Performed packing & unpacking service.
- Followed up Laundry service for the guest.
- provided buggy check in, in villa checked in & express checked out.
Villa Host (Supervisor Level)03/2012 - 08/2015
Banyan Tree Hotels & Resorts
- Oversaw cleaning Villa to verify conformance with standards through quality inspection during VIP guest INH.
- Followed Up VIP amenities set up and and did room inspection for VIP rooms.
- Handled All VIP guest based on villa host's guest assignment.
- Obtaain guest details prior to arrival through correspondence or self observation.
- Made VIP guest itinerary and proposed to guest and follow up all guest request prior to arrival.
- Checked Daily basis guest consumption before end of shift and ensured all supporting documents were attached in cashier
Docket.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Ensured Guest Satisfaction.
- Recorded guest activities and send the reports to management.
- allocate villa host job assignment
- Took a responsibility for Villa Host roster.
- Coordinate with all department for smoothing in delivering service to VIP Guest.
- Support Front Office operational.
- Performed managing Front Office Team to smooth operational in absence of managers.
- Accompanied Guest to appointments and arranged transportation.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Prepared records of client progress and services performed under care.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Support In villa Dining when delivering service such as In room dining, Destination Dining or in Villa BBQ.
Resort Host09/2011 - 02/2012
Banyan Tree Hotels & Resorts
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Facilitated successful front desk operations for high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Covered & supported few sections in Front Office such as Telephone Operator, Cashier, Driver Porter.
- Welcomed the guest and assisted for Transportation from Ferry Terminal to hotels.
- Assisted guest for express clearance to immigration.
- Coordinated with Drivers Porter to maximize of using of Hotel cars to increase Hotel cars revenue.
- Prepared & arranged welcome card with amenities and delegate to concerned team for setting up.
- Follow up & handling Stationery inventory.
- Create and order VIP amenities from SCM.
- Trained New staff or intern for daily basis job requirements in order to to follow hotels standard based on LRA.
Waiter Cum Bartender in Treetops Restaurant09/2010 - 08/2011
Banyan Tree Hotels & Resort
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked server areas with supplies before, during and after shifts.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Reviewed daily specials, menu changes and service specifications.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Set up and do Preparations for meeting room
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
Front Office Internship02/2010 - 08/2010
Banyan Tree Hotels & Resorts
- Learned & Trained in few sections; Resort Host, Telephone Operator, Cashier & Driver Porter.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Answered guest inquiries regarding hotel offerings and services.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Cleaned buggy and completed the buggy set up procedure.
- Provided room orientation to checked in guest
- Provided buggy service to all hotel guest.
- Picked up welcome drink
- Served welcome drink
- Washed hotel cars.
- Cleaned front desk pantry area.
- Filled up daily working check list.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Completed connections between callers, departments and professionals.
- Reported telephone line issues and outages for prompt repairs.
- Provided hotels information details to callers & assisted to make restaurant booking.
- Managed buggy service request and dispatch the task to driver porter.
Ferry VIP Lounge Server10/2009 - 01/2010
Bandar Bintan Telani
- Provided exceptional service to high volume of daily customers.
- Printed itineraries and tickets for average of [Number] passengers each day.
- Greeted visitors pleasantly upon arrival & departure and offered immediate assistance.
- Assisted patron's luggage for check in and ensure everything is in order.
- Provided light meal & beverages service to patron who applied using VIP lounge.
- Coordinated with every hotels staff in smoothing arrival departure arrangements.
- Clear up & sanitized the table.
- Escorted and directed arrival guest to the booked hotel.
- Collected VIP Lounge Voucher, recorded & filing.
Housekeeping Attendant07/2008 - 06/2009
PT Bintan Lagoon Resort
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished guest supplies and amenities.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Delivered requested furniture to guests' rooms.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Food & Beverages Internship01/2008 - 06/2008
Nirwana Garden Resort
- Set up work stations prior to opening to minimize prep time.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
- D1 (Associate Degree): Front Office, 10/2010 · Sahid - Lagoi, Bintan-Kepulauan Riau
- D1 (Associate Degree): Hotels & Tourism, 09/2008 · RETI - Tanjung Pinang
- High School Diploma: · SMAN 1 - KIJANG, BINTAN TIMUR-KEPULAUAN RIAU · Major in Social Science
- Certificate of Malaysian Culture from Ranaco Marine - 2007
- Certificate of Emergency Response Plan from Ranaco Marine - 2007
- Certificate of Elementary First Aid from Ranaco Marine - 2007
- Certificate of Basic Fire Fighting from Ranaco Marine - 2007 · Table Manner Etiquette from RETI (Ranaco Education & Training Center) - 2007 · Basic Food Safety Training from Diversy one focus Future - 2010 · Costumer Care Creating The Banyantree Experience - 2011 · Train The Trainer - 2012 · First Aider from Indonesian Red Cros ssocieties - 2012
- Banyan Tree Bintan Associate of the Month - Front Of The house Issued May 2013
- Front Office Service Associate Certification Program - Banyantree Bintan issued June 2014. · BT Macau Service Excellent Ambassador issued July 2016. · Food Safety Management System (FSMS) from Banyan Tree Macau issued October 2016.
- Certificate of First Aider from Macau Red Cross issued April 2018. · Data Loss Prevention and Information Casssification from GEG Group issued July 2022. · Cyber Security Fundamental from GEG Group July 2022.
Skills
Outstanding Communication SkillsEmployee DevelopmentStaff TrainingProject OversightRegulatory ComplianceSpecial Event CoordinationEmployee Performance ReviewsRevenue GenerationTraining and MentoringVIP ServicesQuality AssuranceHospitalitySocial Media NetworkingReportingMicrosoft EXCELHousekeeping Knowledgeknowledge of Opera PMSHotsosFCS e-connectMicros SystemPOSMaximo.Community RelationsSafety ProceduresGuest ExperiencesDining ReservationsCash HandlingStaff SupervisionTelephone EtiquetteTravel CoordinationEmployee SchedulingProblem Solving
Languages
Indonesian: · English:
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Assistant Villa Manager(Butler Supervisor) ประสบการณ์ 5 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 11 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ