ตัวอย่าง Resume งานบริหารโครงการ (PMO) ฉบับที่ 215
Resume Example PMO #0215 ประมาณ 1837 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Senior Manager, Program Management ระดับผู้บริหาร มีประสบการณ์รวมประมาณ 15 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 4 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 15 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 4 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 17+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
Seasoned Director of Program Management with nearly 15 years of experience designing and managing both technology and operational programs. Impeccable track record of project completion and ongoing program support. Sets and meets goals, eliminates or overcomes obstacles and manages risk for company and client. Respected for helping organizations innovate, thrive, and grow. Known for optimizing resources to achieve core mission by earning the confidence of key stakeholders and establishing a positive and enthusiastic corporate culture. Verifiable success in managing successful risk management initiatives, improving the health and stability of operations, increasing organizational visibility and exceeding goals.
Highlights
- - For nearly 15 years, raised the bar higher, designed deliberate objectives and framework for solid portfolio management, saving at hi-risk multi-million-dollar projects, and mining for organizational value - Through problem foretelling distinction, infectious optimism, ingenuity, and a bird's-eye view - ensured consistency in adapting best methodologies, elevating project management for several organizations - Energized program/project managers as a partner and bridged gaps between diversified branches, advancing PMO standards - curtailing project derailments - meeting or exceeding stakeholder, client, and business expectations - Impressive History of Visionary Leadership: Respected for healing organizations innovate, thrive, and grow - Known for optimizing resources to achieve core mission by earning the confidence of key stakeholders and establishing a positive and enthusiastic corporate culture - Verifiable success in managing successful risk management initiatives, improving the health and stability of operations, increasing organizational visibility and exceeding goals - CAREER HIGHLIGHTS - Played center role in the implementation of key legislation that transformed the child welfare system - Sculpted and solidified a national leadership reputation - Diagnosed communication conflicts due to systemic differences - Counseled and unified executive teams across County departments - Shared best practices with leaders across the country including New York City & San Francisco - Architected, analyzed, designed, and implemented business processes, procedures, and new policies related to human services program/ project management - Establishment of Program Management Office prominently featured by the UCLA School of Social Work and USC Business Colleges - Developed specific and targeted best-in-class project management training for project managers and senior leaders - Successfully drove the Development and implementation state-wide ERP/CRM systems supporting 10 University of California Campuses and 4 world-class medical centers impacting more than 150,000 end users - Pioneered the organizational culture shift of San Manuel by managing the deployment and implementation of Jive Software cloud-based collaboration platform for the largest employer in the Inland Empire. IT Infrastructure Library (ITIL 4) Foundations Certified COMPTIA: Project+, A+, Network+, and Security+ Certified Certified Scrum Master Certifeid Scrum Product Owner
Experience
Position
- Director of Program Management & Strategic Plannin, 11/2019 - Current Booking Holdings - New York, NY
- Pioneered the establishment of the Department of Children & Family Services first program/project management office which boosted productivity and streamlined strategic initiatives for the largest child welfare organization in the country, supporting 9,000 staff and more than 35,000 families throughout Los Angeles County
- Strengthened the department's project management capability through team building with project leaders, direct reports, project staff, and stakeholders; evaluation of cross-functional project team capability; and coaching, training of staff to enhance project results
- Efficiently guided the Executive Team through various activities related to the COVID-19 pandemic recovery and response by initiating the creation of business continuity, telework, and re-entry plans
- Acted as representative of the department on the Los Angeles County Chief Information Officer Strategic Planning Team, and formulated strategies related to digital civic engagement
- Strategically direct the Department Information Technology Team to institute the strategic projects and resourcing requirements, assist the formulation of the IT governance board and framework in conjunction with Business Information Systems (BIS) senior leadership as a thought partner, and maintain synergy and thoughtful connection to the Outcomes Driven Advisory Board processes
- Lead and coordinate the department governance support activities, including project review, risk management, prioritization, and resource allocation by guiding staff with departmental decision making and strategy execution
- Spearheaded the development and delivery of the organization's 5-year strategic plan and roadmap with executive leadership
- Tracked, monitored, controlled, and reported regularly on all aspects of the department program/project portfolio including project progress, KPI, risks, issues, and recommendations for prioritization
- Directly responsible for the hiring, coaching, training, and management of project management staff including project managers, business analysts, and administrative staff
- Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
Senior Manager, Program Management07/2017 - 11/2019
Ss&C Technologies
- Established and implemented UCPath, the University of California's streamlined payroll, benefits, and human capital management cloud- based Enterprise Resource Planning technology system to all 10 UC campuses and 4 medical centers impacting more than 100,000 employees and students statewide
- Assumed full accountability for UCPath IT Project Management Office and end-to-end project life cycle management methodology from initiation through completion
- Served as an IT shared services operations leader in charge of administering UCPath functional analysis, policy and procedure development, issue and risk management, and defect resolution
- Minimized the production backlog from over 550 items to below 125 open items in three months by designing post-pilot change request and defect backlog reduction process in collaboration with UCPath executive leadership and UC governance groups
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Conducted regular technical meetings and program briefings for corporate management and customer personnel.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Led client relationship management, contract development and extension.
- Presented monthly metrics to upper management to improve decision-making.
- Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
- Tracked KPI and monitored net profitability of assigned agreements.
Manager IT PMO01/2014 - 01/2017
Manuel Band Of Mission
- Spearheaded the Tribal Government information technology project management methodology and portfolio which impacted Casino operations, Tribal government affairs, and various business lines
- Rendered oversight to all phases of approved IT projects in line with the project and system development life cycles, including IT service improvements utilizing ITIL methods for both tribal government and casino lines of business, new software, and state and federal gaming compliance and regulatory projects along with IT impacts, patron loyalty reward programs, and casino enhancement projects
- Exemplified leadership skills in managing various IT projects and initiatives that focused on streamlining business process and internal communication as well as increasing cost savings and customer satisfaction
- Guided the IT Project Management Office (PMO) Team and maintained interaction with business relationship managers regarding approved project proposals to align strategic projects with the roadmap, while assigning projects to project managers
- Led financial planning and analysis for the department with detailed metrics on staffing, and offered recommendations regarding reporting to achieve financial efficiencies related to workforce management
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Provided personalized end-user training, offering education via in-person and online courses.
- Performed cost-benefit analyses to determine potential return on investment for proposed upgrades.
- Oversaw quality assurance testing on new installations.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Senior Project Manager01/2007 - 01/2014
Southern California Edison
- Oversaw teams that deployed projects and solutions to internal stakeholders (13,000 employees across all 20 business lines) and
- commercial and residential customers (more than 15 million across 50,000 square miles of territory)
- Administered and ensured alignment of enterprise projects with competing priorities to support senior leadership
- Played a key role in managing critical Customer Relationship Management (CRM) stabilization project, which involved the completion of the following tasks:
- O Facilitation of root-cause analysis and focus group discussions with customer service leaders; and o Planning of themes and trouble areas on a heat map and provision of recommendations to executive leadership in support of tool stabilization to increase efficiency, improve
- customer satisfaction, and ensure regulatory compliance with the California Public Utilities Commission (CPUC)
- Cultivated relationships with vendors, such as IBM, Deloitte, and private consulting firms to guarantee delivery of
- Invoices and appropriate reconciliation of timecards prior to payment remittance
- Handled processing of invoices for consultants in accordance with approved statements of work for multiple projects, such as SCE.com re- platform, Dynamic Pricing, and Office 365 migration
- Directed a team of managers to support the overall delivery of key initiatives as prescribed by the General Rate Case approved by the California Public Utilities Commission
- Led strategic efforts related to the organizations Enterprise Resource Planning (ERP) deployment across three releases supporting Finance, Human Capital Management, Asset Management, among others.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
Education
- WESTERN GOVERNORS UNIVERSITY California Institute of Technology
Skills
Business Strategy/GoalsGlobal Change ManagementStakeholder CommitmentQualitative AnalysisOrganizational CulturePortfolio PrioritizationResource PlanningStrategy & ExecutionPMO/PM BudgetingRisk ManagementMethodology DevelopmentPM Tool DevelopmentTechnology UpgradesProcess StandardizationFinancial ReportingMethodology ImplementationProject/Feedback Tracking
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Senior Manager, Program Management ประสบการณ์ 15 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 4 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ