ตัวอย่าง Resume ประชาสัมพันธ์ (Public Relations) ฉบับที่ 131
Resume Example Public Relations #0131 ประมาณ 919 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Public Relations and Customer Service Manager ระดับอาวุโส มีประสบการณ์รวมประมาณ 9 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 4 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 9 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- ประสบการณ์ 4 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
- มีทักษะแยกเป็นหมวด 13+ รายการ ให้ HR เห็นสเปกครบถ้วน
Professional Summary
JESSICA CLAIRE A University Graduate who has enriched and informed a detailed understanding of Airport Business management and operational competencies. The previous five (5) years with the Freetown International Airport, Sierra Leone, have accounted for the development of solid work experience at an international airport. Creative and innovative, able to accommodate wider features of daily operations and emergency preparedness of an Airport and its Agencies. Experienced in desiring holistic planning and growth for airport departments and agencies. Possesses transformational leadership qualities and is able to maintain stakeholder commitment through strategic engagements, identifying common interests to maintain airline efficiency, company growth, and aviation compliance.
Highlights
- - Recognized for strengthening Airport professional life of Facilitation agencies through the establishment of an airport orientation-training program. It significantly reduced passenger dissatisfaction and built the confidence of the agencies. - Developed and designed yearly passenger and customer surveys to understand established and emerging stress areas. - Collaborated with team of Eight (8) from different airport agencies in the development of an updated and effective Standard Operation Procedures (SOPs) for all operating agencies at the Freetown International Airports (FNA).
Experience
Public Relations and Customer Service Manager10/2018 - 01/2023
Northwell Health
- Managed FNA airport Public Information, Media Relations, Community Relations, Marketing and Air Service development.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Official Airport Crisis Communicator.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Building Public Goodwill
- Developed and delivered Airport Terminal operation programs for Airport Front-line personnel and State Agencies.
- Supervised and drew up programs of action for interns from various institutions of higher learning accredited to FNA airport.
- Led progressive and innovative airport Terminal operations that comprises of all regulatory, legislative and procedural requirements.
- Worked closely with commercial drivers, terminal engineers and maintained and developed opportunities that enhanced passengers experience.
- Motivated and inspired enthusiasm amongst passenger services teams, cleaning agencies in sustaining their contributions in airport terminal operations for ultimate customer excellence and Airports image.
- Ensured robust change management processes adhered to especially in airport terminal operations crisis.
- Used Microsoft to create and distribute press releases to media outlets.
Airport Passenger Service Agent04/2018 - 09/2018
Willis Towers Watson
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Deputy Executive Director02/2016 - 01/2018
National Concern For Development
- Oversaw business-wide changes to modernize procedures and organization.
- Oversaw daily administrative operations, including staff concern, staff performance and efficiency of general workforce.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for donors organization.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long
- term organizational objectives, providing company with strong and sustainable organizational leadership.
- Interviewed, supervised and motivated fifteen (15) staff members to achieve optimal productivity.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Provided exceptional counseling, case management, education and job training to diverse client base.
Sales Agent07/2015 - 12/2015
Orange Sierra Leone
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted call-in customers with questions and orders.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering consultation on products and services and applying customer service and up-selling techniques.
Education
- Certificate: Office Management And Administration, 11/2019
- Management Development And Productivity Institute - Accra, Ghana · Coursework In: Effective Communication, Minutes Writing, Report Writing, Customer Care, Managing your Boss, Managing Office, Equipment, Records Management, Microsoft Excel, Microsoft Access, Human Relations, Time Management, Stress Management, and Office work simplification & productivity Improvement (55)
- Bachelor of Arts: History, 11/2015
- Fourah Bay College, University of Sierra Leone - Freetown, Sierra Leone
Skills
Staff SupportCorporate CommunicationsOperational StandardsThought LeadershipCustomer Relationship ManagementBusiness GrowthCustomer FeedbackPassenger AssistancePassenger DocumentationProgram PromotionOrder FulfillmentSales ExpertiseMicrosoft Word
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Public Relations and Customer Service Manager ประสบการณ์ 9 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 4 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
อย่างไรก็ตาม เรซูเม่ที่ชนะต้องเขียนให้ตรงตำแหน่งที่คุณสมัครโดยเฉพาะ ตัวอย่างนี้คือต้นแบบ ไม่ใช่สำเนา ทีมเรซูเม่ของเรารับเขียน Resume และ Cover Letter ภาษาอังกฤษให้โดดเด่นจากคู่แข่ง ส่งงานใน 2 วัน รับประกันความพึงพอใจ