ตัวอย่าง Resume งานบริหารโครงการ (PMO) ฉบับที่ 108
Resume Example PMO #0108 ประมาณ 2477 คำ
เรซูเม่ฉบับนี้เป็นตัวอย่างสำหรับตำแหน่ง Senior Manager / Fiserv, Inc. Stafford, TX ระดับผู้บริหาร มีประสบการณ์รวมประมาณ 10 ปี เรานำมาวิเคราะห์เพื่อให้เห็นว่า โครงสร้างมีจุดเด่นอย่างไร และส่วนใดนำไปปรับใช้กับข้อมูลของคุณได้
จุดเด่นของฉบับนี้ แสดงประสบการณ์ทำงาน 12 ตำแหน่ง พร้อมหน้าที่และผลงานของแต่ละช่วงอย่างเป็นลำดับ
สิ่งที่ควรสังเกตในตัวอย่างนี้
- ประวัติงานต่อเนื่อง 10 ปี เห็นการเติบโตของตำแหน่งได้ชัด
- มีการกล่าวถึง PMP, Six Sigma, Salesforce ซึ่งเป็นสิ่งที่ HR สายงานบริหารโครงการ ให้ความสำคัญ
- ประสบการณ์ 12 ตำแหน่ง ไล่ระดับจาก Junior ขึ้นไปจนถึงตำแหน่งปัจจุบัน
- Professional Summary กระชับ ใช้คำที่สื่อความสามารถได้จริง
Professional Summary
JESSICA CLAIRE Senior IT Group Manager, Quality Assurance (QA), Project Management PMP, Six Sigma Green Belt certified group manager for global consumer banking XLOB enterprise programs and projects. Process improvement, executive presentation, business analysis, metrics, PMO, staff development, Quality Assurance, SDLC
Highlights
- - Portfolio Management - Project Management - Executive Presentation - DMAIC
- - Servant Leadership - Coaching - Team development - XLOB Team Leadership - Delivered projects with global teams in North America, EMEA and APAC. - Created and developed culture of continuous improvement for North America QA Lead team - Managed project teams delivering projects for payments, collections, CRM, Retail Partners (Sears, The Home Depot, Costco, Exxon, and others) directly improving the customer experience for millions of customers.
Experience
Senior Manager / Fiserv, Inc. Stafford, TX09/2015 - 08/2016
- Manage the Branded Cards portfolio and due to organization reduction, added the Citi North America Retail Services portfolio for cobranded cards QA Leads for 35-50 GCT projects per quarter.
- Presented portions of the Monthly Operating Report (MOR) to the Managing Director of CTO Dev Ops.
- Produced and presented portions of the Citi Retail Services (CRS) MOR to the CIO of CRS.
- Update and drive to resolution any Corrective Action Plan (CAP) items for the North America Cards and Global Digital Quality Assurance (QA) Organization.
- CRS Agile Task Force Team tools and automation leader for the rapid transition to Agile from Waterfall project methodology.
Senior Manager09/2013 - 09/2015
Fiserv, Inc.
- Managed the Quality Assurance Leads for the North America Branded Cards portfolio.
- Led the audit response for Branded Cards QA and resolved audit questions.
- Produced the MOR for the Branded Cards QA Organization for presentation to Managing Director of CTO Dev Ops.
- Delivered key metrics and provided root cause analysis for any deviations or anomalies.
- Presented portions of the MOR to the Managing Director of CTO Dev Ops.
- Led team to deliver 22 process improvements in 2015 that improved productivity and reduced head count.
- Examples: Estimate to QA Completion tool, apply existing MCA tool for requirements traceability.
- Manage Branded Cards QA portfolio for Management Control Assessment (MCA) to assure process compliance deliverables for
- each project are complete and meet the specified criteria set by Software Process Management, Compliance and pass audit inspection.
- Coached and developed 3 additional QA leads to handle flagship (>100k GCT hours) projects.
- Led the QA management team to address gaps and conflicts with the PMO for testing and project leadership tasks delivering clear ownership of tasks for each organization throughout the SDLC.
Senior Project Analyst01/2012 - 09/2013
Abbvie, Inc
- Defect manager for the RUSA application simplification standardization program for North America.
- Collaborated with the business to find gaps and deliver improvement for testing.
- Created and distributed surveys for partner feedback for testing performance and improvement.
- Defect manager for the Asia Pacific region (APAC) Get To Common (G2C) application simplification and global standardization program.
- Brought in Agile coaches at Citi to move G2C to an Agile methodology.
- Delivered process improvement for escalation by removing interim steps to gain enforcement at the director level resulting in participation improving from 60% to 99%.
- Europe Middle East and Africa (EMEA) Region Test Management leader providing direction for the portfolio deliverables and ensuring on time completion of testing artifacts.
- Resolved issues and coached employees to deliver at risk projects successfully.
- Built the Test Management pages for the monthly reporting to the Group Director.
- Simplified instructions from 3 pages to 2 sentences for distributed input into the existing weekly report.
- Blue Train/Gold Train Test Manager for global program for application simplification: I took one hand written diagram and
- matched it to a new Software Delivery Lifecycle (SDLC) guide to manage the initial program testing for global application simplification and standardization.
- All testing passed audit inspection.
- Led process improvement for Data Warehouse Testing saving over 100 hours per project.
Senior Project Manager Manager06/2010 - 01/2012
Denim Group
- IT PM for the Salesforce.com conversion from Siebel for the Commercial Banking Systems.
- Managed the project to mesh two different Software Delivery Life Cycle systems and a proprietary testing sandbox for the Commercial Business CRM conversion.
- IT PM for the IBM On Demand Application upgrade with a late start, compressed SDLC, and combined test environments including offshore and on shore resources.
- IT PM for the ATM Online Deposits GCAT Pilot Project.
- Identified missing validation components for the greater ATM Online Deposit Program Rollout and developed implementation validation criteria for the national rollout program.
- As for the Must Win Initiative (MWI) for E2 Variance Reduction, identified that Testing and Development leadership were required to provide a corporate solution and escalated to expand the scope accordingly.
- With the proper representation for IT, collaborated with the PMO, CBG Test, eBusiness and Development experts and delivered a solution that was validated by a recent project sample.
- Rather than re-inventing and recreating processes we identified the key sources of variance and pointed to the two resources that each group can access to avoid creating these variances in labor estimates regardless of the SDLC model used.
Project Manager09/2005 - 06/2010
- IT PM for the Same Day Post for Cards Payments that coordinated 2 lines of business, 3 test environments and 14 development groups.
- The project improved the customer experience for 1.5 Million payments each month via all customer facing channels in the branch, telephone, online, or ATM.
- Managed the retirement of the Domino Document Management application and transitioned all 1,560 Cards projects to store management records without incremental storage cost.
- Managed the transition of collaboration documents to the SharePoint application for all Cards projects.
- Managed multiple projects with VISA and MasterCard Associations.
- Managed multiple Cards Rewards projects.
- Managed multiple Collections projects utilizing offshore development and testing since 2006.
- IT PM for strategic project to convert Home Depot, Sears Commercial and 22 Private Label clients to ACS Collections.
- 8 Million accounts, $5.4 Billion in balances, $1.2 Billion in delinquencies, 190 Customer letters converted.
- IT PM to implement Collections Online Payment Solution for Sears portfolio that received $1 Million in payments in the first four days.
- IT PM to implement the first use of Collections payments via debit card channel for Citicard and then a process improvement when the merchant services provider changed, delivering a cost savings of $1.7 Million annually.
- Project Manager for the Collections Portfolio conversions from internal and external accounts receivable systems for Oil Private Label clients (Exxon, Shell, etc.) for retail and commercial customers measured as millions of accounts and billions of dollars in collections balances.
- Presented Collections project status to the executive control board.
- Delivered Collections conversions with superior customer quality and audit performance.
Contractor IT Project Manager04/2004 - 09/2005
Ameriprise Financial
- Managed major software development implementation projects for CitiCard to deliver revenue generation and compliance objectives.
- Provided ad hoc process improvement and tactical support for the Project Management Office.
- Managed rapid response exercises for executive management decision support.
- Championed and implemented new testing approach for complex mainframe applications.
Contractor IT Project Manager09/2003 - 02/2004
Denim Group
- Managed virtual teams utilizing Six Sigma Change Process for Bank of America.
- Managed million dollar CIS project to deliver enforced secure remote access to the bank network by employees.
- Project tracked on time and on budget for all technical and support project teams located throughout the United States and United Kingdom.
Corporate Services Program Manager05/2000 - 03/2003
Carreker Corporation
- Provided PMI based project management direction for portfolio of projects in IT, Facilities, Travel, PeopleSoft Applications, and Business Resumption.
- Developed summary status reporting and issue management processes requiring minimum overhead for project managers.
- Managed cross-functional projects and delegated where project manager ability, initiative and measured results allowed.
- Developed operational quality tracking metrics and reporting.
- Managed hybrid teams of contract employees, vendors, and full time employees on complex web based projects.
- Disaster/Recovery - Managed project from concept to management action plan.
- Interruption/Freeze Calendar - Designed and implemented the first process to integrate project managers, operations managers
- and data owners to schedule implementations and maintenance (interruptions) around mandatory operational processes (freezes) such as payroll processing, month end close, revenue forecasting, etc..
- Project and operations events were scheduled and communicated 60+ days in advance.
- Process also created complete notification list in case of emergency for every Corporate Services system.
- Travel Portal - Inserted into project after it had struggled for twelve months and brought it successfully to beta implementation
- in two months by clarifying assignments, reducing the issue resolution time cycle and enforcing accountability.
- Managed and coordinated 3 vendors, Travel manager and IT teams.
- Established and managed Project Management Information System (PMIS) utilizing eRoom hosted and in-house.
- PeopleSoft Application Hosting Move: Managed project from feasibility analysis through project solution design.
- PeopleSoft Applications - Directed and coordinated multiple projects enabling Carreker to be one of the first and most complex PeopleSoft customers to implement web based version 8.0 (HR/FIN/CRM/Portal) on Sun/Oracle/NT/SQL Server platforms in both a logical 3 tier and a physical 3 tier hardware environment.
- ASP Hosting - Managed problem resolution, application upgrade, and implementation processes with ASP host provider.
- Created project management methodologies to improve performance.
- Provided project management direction for collaborative teams consisting of network IT, end users, developers and project managers to implement or integrate 20 PeopleSoft modules.
- Managed PMO functions for portfolio of operations expense projects through administrative closure.
- Guided project managers through the project life cycle for Internet based ad hoc projects.
- Executed portfolio of re-engineering projects for finance, IT, travel, facilities and operations recognized benefits in excess of $1
Million.
- Managed due diligence activity for corporate acquisition and developed improved process.
- Led project managers for company rollout of first intranet environment.
Project Manager05/1999 - 03/2000
Bank One Corporation
- Project Management Troubleshooter for at risk projects.
- Filled various roles where required for each project.
- Improved monitor and control processes for schedule, risk and quality.
- Enhanced system testing, customer and employee communications.
- Designed and executed command center management.
- Strengthened processes to improve quality, reduce delays, and realize target benefits as road warrior troubleshooter for at-risk
- bank consolidation integration projects.
- Created Command Center strategy and operations manual for post merger business integration conversion event resulting in
- reduced workload, minimized operational errors, improved communications and organization.
- Improved analysis and reporting tools for Y2K Event Command Center.
- Created eleventh hour ad hoc process required for Federal agency compliance.
- Gathered data requirements for Treasury Management Operations Disaster Recovery project.
- Treasury Management Operations project manager for national DDA account number realignment.
Project Manager PMO11/1998 - 05/1999
Bank One Corporation
- Project Tracking and Event Coordination Managed a team of three to provide PMO guidance for Treasury Management Operations in six states.
- Created a project-tracking environment utilizing the corporate client server network leveraging existing infrastructure and recent practices.
- Other project teams later enhanced this design significantly for the entire corporation.
- Directed the creation of new national Treasury Management Lotus Notes project management environment to manage over 200 projects simultaneously.
- Facilitated corporate solutions for outstanding cross-enterprise issues improving quality and reducing expense for multiple lines of business.
- Developed master work plan and milestone templates for integration projects -reduced errors and improved performance.
- Managed Fast Track expense reduction project portfolio to realize an annual benefit of $6 Million.
Project Manager10/1997 - 11/1998
Bank One Corporation
- Treasury Management Operations, Project Management.
- Managed commercial customer communication notifications for deposit system conversions of banks $4 Billion and $9 Billion in size.
- Coordinated and trained commercial customer service and sales personnel in six markets for business integration events.
- Treasury Management Ops project manager for the proposed DDA conversion.
Education
- The Ohio State University - Columbus, OH · Business Administration
Skills
Project Portfolio ManagementMicrosoft OfficeProjectVisioSharePoint
สรุปว่าจะได้อะไรจากตัวอย่างนี้
ตัวอย่างนี้ช่วยให้เห็นแนวทางการเขียนเรซูเม่สำหรับตำแหน่ง Senior Manager / Fiserv, Inc. Stafford, TX ประสบการณ์ 10 ปี โดยเปิดด้วยบทสรุปที่บอกจุดเด่นของผู้สมัคร ตามด้วยประสบการณ์ทำงาน 12 ตำแหน่ง และข้อมูลการศึกษาที่จำเป็น พร้อมทักษะที่เกี่ยวข้องกับงาน คุณสามารถนำลำดับและวิธีนำเสนอไปปรับใช้ โดยเปลี่ยนรายละเอียดให้ตรงกับประสบการณ์จริงของคุณ
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